ServiceNow Discovery Valuable Features

Mohamed Mansoor
Support Engineering Manager at Microsoft
In ServiceNow this is ITSM and there's ITIL. So far, we've found that ITSM is the most popular. The ability to pull reports to check the health of the IT platforms is quite useful. You can pull reports daily to look at everything from capacity issues to physical instances. The service mapping is excellent. The maturity of the solution is very good. We're driving our customers to obtain that level of maturity in their own IT space. The process involving the original setup of the solution is excellent. View full review »
reviewer1315221
ITOM Specialist & Practice Leader, Solutions architect at a tech services company with 51-200 employees
The advantage of the solution is that it's a single system of record and it captures the relationship. I need to be able to enable the plugin for DRCOG data certification. View full review »
reviewer1034670
Consultant at a tech services company with 11-50 employees
The best part about ServiceNow Discovery is that it is included in the ServiceNow suite. With other solutions, it is a separate product. You still have to pay an additional fee, but it is within the same framework. The architecture is really simple and it is easy to use. View full review »
Find out what your peers are saying about ServiceNow, Tanium, Microsoft and others in Server Monitoring. Updated: October 2020.
442,845 professionals have used our research since 2012.
Kamal Sharma
Technical Architect at Sysintegra Ptv Ltd.
* The security is a major part of the solution. Customers look for the best security. * Console * They provide the ability to see whatever customer wants to see into the Discovery tools . They offer the best tool view. View full review »
Find out what your peers are saying about ServiceNow, Tanium, Microsoft and others in Server Monitoring. Updated: October 2020.
442,845 professionals have used our research since 2012.