ServiceNow Reviews

ServiceNow can be used for service requests and change management.

ServiceNow is easy to use.

I have been using ServiceNow for approximately five years.

The solution could improve by being more stable.

The support of ServiceNow is good.

The time it takes for the implementation depends on the customer requirements. Sometimes it will take longer. The out of the box configuration is easy and simple.

We have five developers that do the implementation of the solution. 

There is an annual subscription to use this solution.

I would recommend this solution to others.

I rate ServiceNow a nine out of ten.

We use it for incident management.

It has more extensive features as compared to the other competitors.

Currently, we are finding it a bit difficult to monitor the subscriptions that are being used. The reporting feature related to this can be improved. 

Its ITOM functionality can be improved. BMC does a better job than ServiceNow in terms of capturing utilization and other such things.

It is quite stable from the implementation perspective.

It is quite scalable. Scalability is one of its advantages.

Their technical support is not bad. I would rate it a four out of five. It can be improved in terms of being able to understand and help with management.

We have been using both ServiceNow and BMC Helix ITSM for our client. ServiceNow is more scalable, competent, and intuitive than BMC Helix ITSM. It is a little bit more expensive than BMC Helix ITSM.

The initial setup is more or less straightforward. The deployment took around 30 to 40 days.

ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM.

I would advise others to make sure what is required. 

I would rate ServiceNow an eight out of ten.

The integration and automation are most valuable.

Their debugging tool. Sometimes it's hard to debug some of the scripts because once Javascript fails, it doesn't really tell you why. It just skips over it and It keeps going. That's probably the biggest room for improvement.

I've used it for about a year.

We've not experienced any downtime whatsoever.

We got ServiceNow to build apps for our company. That's what we're really using tit for our business relationship with customers outside IT.

They're responsive, had no problems with them. Any time we did have an issue, we submitted a ticket, and they'll get right back to you and call you. I haven't had any problems personally.

We were using email. It was pretty bad and we were dropping the ball often.

It's a great tool. I would say people need to get their processes correct before they get the tool because that really drives what ServiceNow is. You have to be somewhat oriented for the tool to work. Once you get oriented, it'll drive that process but if you had that process beforehand the tool is going to keep going.

For me, the most valuable feature is the flexibility it allows in customization. We're able to set it with the parameters we need for our specific business use cases.

We're now able to use emails in the Request Fulfillment process, instead of assigning roles to an account.

The setup wasn't as straightforward or easy as it should have been. While it wasn't difficult or complex, there was some planning and work involved.

There were no issues with the deployment.

There were no issues with the stability.

There were no issues with the scalability.

I'd rate their customer service an 8 out of 10.

I'd rate their technical support an 8 out of 10.

I am also working with CA SDM and in the process of comparing the pros and cons of each.

The initial setup was of medium difficulty. Though it wasn't the most difficult setup, it could have been easier.

I didn't participate in the implementation as it was done by a vendor.

Based on my experiences so far, I'd recommend it.

ServiceNow comes as a set of pre-built ITIL processes as well as a platform that can be used to build a variety of custom business applications.

Even though there is a huge freedom in what you can customize, there are still plenty of areas for improvement regarding non-documented APIs and hard-coded functionality.

We've been using the solution since 2014 (Eureka version).

No, deployment is very smooth and your production instance will be up and running in no time.

There were a couple of issues on ServiceNow side which were promptly addressed by ServiceNow support.

I would say there is a lot of room for improvement when it comes to technical support. There are times when I feel that a person working on a ticket is able to only direct me to the relevant WIKI articles (which I've usually read already before deciding to contact support).

We use this solution for Service Management in banking branches.

The main improvement is the integration of several business processes.

The most valuable feature is that this is a Cloud solution.

The MGM version is easier to use.

Transparency in the pricing model needs to be improved.

Right now, the primary use case for this solution within my organization is billing. The proposal is to expand our use of the platform to validate privileged requests. 

The ServiceNow feature I find the most valuable is its cloud-friendliness. You can use it in-between Clouds and the platform.

It's easy and customizable and that is the goal. You can have it installed and up and running within hours if you know what you're doing. Time to market would be one of the main things to consider.

It's a great platform, but there's still room for improvement. As the solutions stands now, you do need a lot of previous experience to use it. It would be great if they could develop some use case templates. This would be beneficial for a small and medium-sized businesses as they rely on their development teams.

It's a multipurpose tool. If it could be further developed and specialized within the brand, different organizations could more easily implement it.

If you implemented ServiceNow properly, scaling up is no big deal.

I have not had to contact technical support while using this platform. 

ServiceNow is a great tool if you know what you're doing. To use it, you have to have some operability and development skills. If you don't have that, ServiceNow won't be easy to use for you. 

You can do many things with it. For example, you can create IT workflows. It can also be integrated with other products.

ServiceNow can be used for many different use cases such as:

• IT service management
• Managing Assets
• Development and operations
• Job processes 
• Project portfolio management
• Managing of infrastructures

There are many more modules and HR that I have not yet explored that are available.

What I like the most is that it's a common service data model and the fact that everything is available on one platform.

The user interface could be much improved, and the developer tools and sets can be improved greatly, they are lacking.

I have been using ServiceNow for more than five years.

I am using the latest version.

I can't give you the exact number of users we have but it's thousands.

We plan to increase usage in the future.

For the most part, our experience with technical support has been okay.

Previously, we were using BMC Remedy.

The initial setup is very easy to get started, but it gets very complex as you move along.

There is no installation involved, as it's in the cloud.

There are licensing fees.

I would recommend this solution to others who are interested in using it.

I would rate ServiceNow a seven out of ten.