Sophos UTM Room for Improvement

AH
Owner / Network Security Engineer at Texarkana IT

Email spam filtering only works if you have an on-prem Exchange server. It doesn't interface with Office 365 like the XG model. That would be one feature that they could improve. They're not going to do it because they're trying to push us all to XG.

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SherifFouad - PeerSpot reviewer
ICT Manager at a mining and metals company with 1,001-5,000 employees

Last year, Sophos had some major internal management changes that negatively impacted their support. 

I would like to see better reporting and better alerting.

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FS
Account Executive at a tech services company with 11-50 employees

I don't really have any notes for improvements. I don't need additional features. 

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Buyer's Guide
Sophos UTM
February 2024
Learn what your peers think about Sophos UTM. Get advice and tips from experienced pros sharing their opinions. Updated: February 2024.
763,955 professionals have used our research since 2012.
JN
Technical Services Lead at Telenet Solutions

Sophos UTM needs to streamline the VPN configuration. It also needs to fix the concerns related to the solution's Port Address Translation (PAT) rule.

In the future, I want Sophos UTM to provide users with sandboxing features.

The scalability of the product is an area with certain shortcomings where improvements are required. Sophos should give some flexibility to users, especially when you run low on things like memory and storage.

The support team's turnaround time is an area of concern where improvements are required.

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BS
IT Administrator at Vegol

The support could be better.

They need to improve their email protection. Their email protection is horrible. They have an email protection license that is paid for. However, they need to improve on email protection capabilities.

They need to have proper reporting. What they offer no is weird. I need to get another application to give me a clear diagram of my network. This should instead come directly from Sophos. 

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sugoi - PeerSpot reviewer
Server analyst at EJCLME Inc.

The UTMs are end-of-life so the web interface is not top-notch and needs more speed. There is still support for the UTMs so they are the best we have right now. 

The solution needs better captive portals and they could have faster UIs. 

An improvement to the transparent proxy would help. A user should be able to open a webpage and be redirected to the captive portal like with WIFI or XGs. From there, the user should be able to log in with a username and password to gain internet access. Many clients migrate to XG due to this missing feature. 

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HP
Network Security Engineer at a tech services company with 1-10 employees

Palo Alto has a different market because of their dashboard, overall looks, and other features. They are costly, but their services are quite good. And they offer a different platform compared to their competitors. Their device operates differently from others. While Palo Alto and Sophos have similar features, they operate on different platforms, providing a superior user experience compared to existing devices. In short, the UI and UX are the areas of improvement in Sophos UTM and similar solutions compared to Palo Alto.

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AH
Head of IT

At the very least, keep existing. I will continue to use Sophos. If Sophos maintains its current ease of management, I believe I will continue to use it.

I would like them to keep the features as they are.

The GUI can be improved. It is not as good as Trend Micro, but I still like it.

The GUI could be more user-friendly.

Now, they offer a SaaS product in comparison to XDR and, TRM, which stands for automatic analysis of virus behavior or deadline. Currently, for example, when there is a threat, we analyze it ourselves, but now they offer automatic analysis because Sophos' XDR is based on cloud PCS.

I would like them to include automatic analysis for virus behavior and also cloud PCS.

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NA
Head of Operations at Intersect Technologies

In Sophos UTM, there is room for improvement in certain areas. For instance, I believe that its feature known as Synchronized Security could be enhanced. The solution's technical support for India needs to be improved.

I will need to think about the additional features the solution needs to include in its next release.

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WA
Management Board Member and Network Engineer at NewLogics

The application control is really bad. It needs a lot of enhancements. The traffic shaping and bandwidth control, and application control need a lot of work.

In future releases, Sophos can enhance its quality of service. 

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Walid Fawzy - PeerSpot reviewer
Network and System Engineer at Al-Watania Poultry (Egypt)

An area for improvement in Sophos UTM is load balancing because my company cannot use it currently. If Sophos could release a new configuration for the load balancing feature to work for my company, that would be great. My team has requested this through the Sophos portal.

Another issue with Sophos UTM is that I cannot monitor YouTube or WhatsApp. I need to block videos and images, but I cannot do that over Sophos UTM.

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NAGESWARARAO KORUKONDA - PeerSpot reviewer
Senior Manager IT at KMV Group

I don't have any notes for improvements at this time.

I'd like to see some filter features added in the next release. 

There can be a delay when it comes to reaching out to technical support. 

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YA
Network and Security Engineer at ONB

Sophos UTM could improve the way the configuration has to be done. I have to do the configuration through the command line interface but if it could be done through the graphical user interface it would be much better.

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WY
IT Engineer at Wise Communication

Sophos' new generation firewall is missing the link that provides antivirus for each computer. It would be helpful if they could add that element. The technical support used to be excellent but recently they don't seem to be able to solve our problems. 

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Mohammed_Sajid - PeerSpot reviewer
Information Technology Network Administrator at abl

The reporting system needs to allow for customizations because many reports do not include details that we expect. 

It would be beneficial to have a security fabric feature like FortiGate that integrates with UTM devices and reports to expose issues. 

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Fathi Kharfi - PeerSpot reviewer
Head Of Network & Technical Support at Tadhamon International Islamic Bank

They could use more SSL VPN support.

We'd like the setup to be even easier, if possible. 

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TG
It manager

The reporting could improve by providing information on where, or from which device attacks are coming from. We are already given the country where the attack is coming from but more information would be beneficial.

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AlaaMady - PeerSpot reviewer
System Administrator at a insurance company with 51-200 employees

I would like this solution to support ICAP. Also, they no longer support on-premises management, and are forcing clients to use centralized management via the cloud, which I don't agree with.

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HS
IT Technician at Wm tech

Sophos UTM could improve if there was no limitation on users.

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Rana Chaudhury - PeerSpot reviewer
Consultant at KARLE INFRA PRIVATE LIMITED

I found just one instance of a virus on somebody's email, and Sophos cut it off immediately. Then the admin said, "Oh, this is a virus. That's a new one." They found out that I hadn't updated some virus information.

The virus updates will always depend on new viruses that are discovered. Maybe they can send a notification or a reminder for update time. 

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FR
Occupational safety technician at Concremat

The VPN could be better. We need a better VPN client for the customers.

We'd like better logging. 

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Wisnu Nursahid - PeerSpot reviewer
General Manager of Technical Division at VTI

Sophos UTM's firewall is a bit weak, and some of its features lack depth compared to other products like F5.

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VM
Assistant Manager IT Zircon Technology at Zircon Techonolgy

The reporting could be a lot better and technical support could be improved.

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MA
Senior Network Engineer at Dejpaad

The sanctions make it difficult for us in Iran to take full advantage of this product, like many others. 

It needs a better user interface. The one they have is not so good. 

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RR
Head of Data Link at Telecom Egypt

I didn't like it much. It suits only small businesses. It isn't scalable and reliable. There is a very critical issue with the power supply.

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Saurabh Bhansali - PeerSpot reviewer
Head of IT at Venus Jewel

Sophos UTM could be simplified, and they can improve on the many other features, like SD-WAN and load balancing. Sophos UTM is missing a few features that their competitors have. For example, if you have multiple branches you would like to connect, the load balancing features aren't available on multilink. If we create a VPM for multiple LAN links, we cannot load balance the traffic.

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DE
System Administrator

I would like some features that are available in other brands. For example, I sometimes a person is using too much bandwidth, and it isn't easy to find this information in Sophos. Also, we have to switch connections manually when we are using a VPN and lose the MPLS connection. It isn't automatic. 

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Faruk Ahmed - PeerSpot reviewer
Support Engineer at Ensure Support Services Limited

Sophos UTM's internet security could be better.

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TI
Senior Network Security Engineer at a tech services company with 51-200 employees

There's an issue that when we deploy UTM on fiber, it automatically upgrades to the latest version without giving an option to stay on the current one.

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Buyer's Guide
Sophos UTM
February 2024
Learn what your peers think about Sophos UTM. Get advice and tips from experienced pros sharing their opinions. Updated: February 2024.
763,955 professionals have used our research since 2012.