Sophos UTM Room for Improvement
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Adam Hammonds
Owner / Network Security Engineer at Texarkana IT
Email spam filtering only works if you have an on-prem Exchange server. It doesn't interface with Office 365 like the XG model. That would be one feature that they could improve. They're not going to do it because they're trying to push us all to XG.
Last year, Sophos had some major internal management changes that negatively impacted their support.
I would like to see better reporting and better alerting.
View full review »FS
reviewer64528
Account Executive at a tech services company with 11-50 employees
I don't really have any notes for improvements. I don't need additional features.
View full review »Buyer's Guide
Sophos UTM
February 2024
Learn what your peers think about Sophos UTM. Get advice and tips from experienced pros sharing their opinions. Updated: February 2024.
763,955 professionals have used our research since 2012.
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Jeremiah Ngure
Technical Services Lead at Telenet Solutions
Sophos UTM needs to streamline the VPN configuration. It also needs to fix the concerns related to the solution's Port Address Translation (PAT) rule.
In the future, I want Sophos UTM to provide users with sandboxing features.
The scalability of the product is an area with certain shortcomings where improvements are required. Sophos should give some flexibility to users, especially when you run low on things like memory and storage.
The support team's turnaround time is an area of concern where improvements are required.
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Bashir Bashir
IT Administrator at Vegol
The support could be better.
They need to improve their email protection. Their email protection is horrible. They have an email protection license that is paid for. However, they need to improve on email protection capabilities.
They need to have proper reporting. What they offer no is weird. I need to get another application to give me a clear diagram of my network. This should instead come directly from Sophos.
View full review »The UTMs are end-of-life so the web interface is not top-notch and needs more speed. There is still support for the UTMs so they are the best we have right now.
The solution needs better captive portals and they could have faster UIs.
An improvement to the transparent proxy would help. A user should be able to open a webpage and be redirected to the captive portal like with WIFI or XGs. From there, the user should be able to log in with a username and password to gain internet access. Many clients migrate to XG due to this missing feature.
View full review »HP
Hitesh Patil
Network Security Engineer at a tech services company with 1-10 employees
Palo Alto has a different market because of their dashboard, overall looks, and other features. They are costly, but their services are quite good. And they offer a different platform compared to their competitors. Their device operates differently from others. While Palo Alto and Sophos have similar features, they operate on different platforms, providing a superior user experience compared to existing devices. In short, the UI and UX are the areas of improvement in Sophos UTM and similar solutions compared to Palo Alto.
View full review »AH
Agus Hardjanto
Head of IT
At the very least, keep existing. I will continue to use Sophos. If Sophos maintains its current ease of management, I believe I will continue to use it.
I would like them to keep the features as they are.
The GUI can be improved. It is not as good as Trend Micro, but I still like it.
The GUI could be more user-friendly.
Now, they offer a SaaS product in comparison to XDR and, TRM, which stands for automatic analysis of virus behavior or deadline. Currently, for example, when there is a threat, we analyze it ourselves, but now they offer automatic analysis because Sophos' XDR is based on cloud PCS.
I would like them to include automatic analysis for virus behavior and also cloud PCS.
View full review »NA
Nagaraj AG
Head of Operations at Intersect Technologies
In Sophos UTM, there is room for improvement in certain areas. For instance, I believe that its feature known as Synchronized Security could be enhanced. The solution's technical support for India needs to be improved.
I will need to think about the additional features the solution needs to include in its next release.
View full review »WA
Wael Awni
Management Board Member and Network Engineer at NewLogics
The application control is really bad. It needs a lot of enhancements. The traffic shaping and bandwidth control, and application control need a lot of work.
In future releases, Sophos can enhance its quality of service.
View full review »An area for improvement in Sophos UTM is load balancing because my company cannot use it currently. If Sophos could release a new configuration for the load balancing feature to work for my company, that would be great. My team has requested this through the Sophos portal.
Another issue with Sophos UTM is that I cannot monitor YouTube or WhatsApp. I need to block videos and images, but I cannot do that over Sophos UTM.
View full review »I don't have any notes for improvements at this time.
I'd like to see some filter features added in the next release.
There can be a delay when it comes to reaching out to technical support.
View full review »YA
Yassir Ali
Network and Security Engineer at ONB
Sophos UTM could improve the way the configuration has to be done. I have to do the configuration through the command line interface but if it could be done through the graphical user interface it would be much better.
View full review »WY
Wei Yao
IT Engineer at Wise Communication
Sophos' new generation firewall is missing the link that provides antivirus for each computer. It would be helpful if they could add that element. The technical support used to be excellent but recently they don't seem to be able to solve our problems.
View full review »The reporting system needs to allow for customizations because many reports do not include details that we expect.
It would be beneficial to have a security fabric feature like FortiGate that integrates with UTM devices and reports to expose issues.
View full review »They could use more SSL VPN support.
We'd like the setup to be even easier, if possible.
View full review »TG
TunjiGbola
It manager
The reporting could improve by providing information on where, or from which device attacks are coming from. We are already given the country where the attack is coming from but more information would be beneficial.
I would like this solution to support ICAP. Also, they no longer support on-premises management, and are forcing clients to use centralized management via the cloud, which I don't agree with.
View full review »HS
Hiago SILVA
IT Technician at Wm tech
Sophos UTM could improve if there was no limitation on users.
View full review »I found just one instance of a virus on somebody's email, and Sophos cut it off immediately. Then the admin said, "Oh, this is a virus. That's a new one." They found out that I hadn't updated some virus information.
The virus updates will always depend on new viruses that are discovered. Maybe they can send a notification or a reminder for update time.
View full review »FR
Fabiano Rodrigues
Occupational safety technician at Concremat
The VPN could be better. We need a better VPN client for the customers.
We'd like better logging.
View full review »Sophos UTM's firewall is a bit weak, and some of its features lack depth compared to other products like F5.
View full review »VM
Vishal Maithani
Assistant Manager IT Zircon Technology at Zircon Techonolgy
The reporting could be a lot better and technical support could be improved.
View full review »MA
MahmoodAbdollahi
Senior Network Engineer at Dejpaad
The sanctions make it difficult for us in Iran to take full advantage of this product, like many others.
It needs a better user interface. The one they have is not so good.
View full review »RR
Ramy Ragab
Head of Data Link at Telecom Egypt
I didn't like it much. It suits only small businesses. It isn't scalable and reliable. There is a very critical issue with the power supply.
View full review »Sophos UTM could be simplified, and they can improve on the many other features, like SD-WAN and load balancing. Sophos UTM is missing a few features that their competitors have. For example, if you have multiple branches you would like to connect, the load balancing features aren't available on multilink. If we create a VPM for multiple LAN links, we cannot load balance the traffic.
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Daniel Elías
System Administrator
I would like some features that are available in other brands. For example, I sometimes a person is using too much bandwidth, and it isn't easy to find this information in Sophos. Also, we have to switch connections manually when we are using a VPN and lose the MPLS connection. It isn't automatic.
View full review »Sophos UTM's internet security could be better.
View full review »TI
Tijoy CI
Senior Network Security Engineer at a tech services company with 51-200 employees
There's an issue that when we deploy UTM on fiber, it automatically upgrades to the latest version without giving an option to stay on the current one.
View full review »Buyer's Guide
Sophos UTM
February 2024
Learn what your peers think about Sophos UTM. Get advice and tips from experienced pros sharing their opinions. Updated: February 2024.
763,955 professionals have used our research since 2012.