Sophos UTM Room for Improvement

Network Administrator at a manufacturing company with 51-200 employees

The ease of use could be a bit better. It's something they could work on.

The ease of configuration could be improved. It's not as simple as it could be just yet. However, it's kind of the nature of it.

They're kind of difficult to get set up sometimes.

Some of the detail in the web filter and the email filtering could be better outlined in the reporting. It is not as good as the two separate standalone solutions we used previously. However, it does also gives us a lot of other stuff that those two solutions didn't. It's a trade-off.

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Senior Network Engineer at a computer software company with 11-50 employees

Sophos UTM is sensitive when it comes to setting up the SSL VPN, with the certificate.

The bandwidth speeds are limited, although this could be because they're doing web filtering. They need to have the time to filter all of the traffic.

The logs are not clear, which means that you need an additional piece of software in order to read them clearly. This is the main issue with Sophos UTM. Essentially, you need to spend time looking through the logs and if you want quicker access then you need to have third-party software.

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President at a tech vendor with 1-10 employees

Sophos has a very small crew of people who continue to work on enhancing the UTM. At some point, they had actually stopped enhancing it and the word on the street was that they weren't going to enhance it any more because everybody was going to go over to XG, but they found that 50% of their users were still on the UTM and that was five years after they'd come out with the XG line. They decided they were going to rebuild some core parts of XG, and that would take a while. It's been six years and they're still not there. The updates come out agonizingly slowly. They just trickle out and when there's a problem with an update it takes a while to sort out. It's still a viable product but the more they improve XG, the less you have a need to stick with SG.

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Learn what your peers think about Sophos UTM. Get advice and tips from experienced pros sharing their opinions. Updated: June 2021.
521,189 professionals have used our research since 2012.
Director de Tecnologías with 501-1,000 employees

There needs to be some improvement in the IPsec VPN. There is implementation only support. I have version one. I'd be most interested in having IP version two from the protocol.

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System Analyst at Abbey Mortgage Bank

I'm still exploring the features and I haven't used them in totality. 

I think that additional metrics features are needed to be able to monitor other areas or to monitor as much as you can, at a fine-grain resolution. This would be good. Somewhat similar to what Darktrace can do. 

Proactively understand and using AI intelligence to monitor and see activities that are away from the norm and then proactively see how they can either isolate the quarantine system and inject it back into the system upon validation.

They could explore most of the products in Symantec's and Fresh Services and run from the same file to see what additional feature one is offering.

I would also like it if they could work on the price because it is expensive.

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IT Manager at Cartlis

It is a fine product, however, I need more endpoint protection.

They should release a license for more than 50 IPs. As of now I have had some discussion about with management, and we need to do some planning and around that to see if we can change things.

The pricing is too high. There are other options that are less expensive, such as Bitdefender. In fact, Bitdefender is very good, aside from lacking a firewall such as this. Beyond that, it's a very good product with central management on-premises. 

It would be nice if it had basic features, such as DLP (Data Loss Prevention).

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Project Manager regional at Grupo Vision

Sophos should improve its ability to check something like bandwidth consumption for users or something more real-time.

real time trafic graph most show specific info from user, ip and bandwith, in my personal opinion i have seen better traffic graphs in open source firewalls.

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Network & Hardware Administrator at Nile Projects & Trading Co.

I would like to see the SD-WAN feature improved. I want to manage many lines and load-balance them, getting high availability by making SLA tests according to:

  1. Check interval.
  2. Failures before inactive.
  3. Restore link after.
  4. SD-WAN Rules to control bandwidth, download and upload stream.
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System Administrator Server and Networks at a manufacturing company with 201-500 employees

I think the behavior with the zones was a little bit tricky to understand at the beginning of this project. It can be hard to manage at first, but overall, we don't have many problems with this solution.

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Science Technician at a government with 201-500 employees

In the next release, the solution should contain an administration security user to access the interface.

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Technical Manager at Digital World

We need to speed up the support.

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Manager at

We are very happy with Sophos. I can't think of any pressing issues that need to be addressed.

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Senior IT Specialist at Shabana Group

There are things missing when it comes to policies.

The web filtering capability should be improved.

Anti-phishing functionality should be improved.

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Senior System Engineer at a real estate/law firm with 51-200 employees

The five-factor authentication needs improvement. 

It needs central management. 

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IT Director at a manufacturing company with 201-500 employees

Monitoring and reporting are areas that need improvement.

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IT Architect at ISCL IT Security Consulting G. Lang

We would be happy with fewer new features over the same time, but with more stable updates!

We would like to have unique viewable IDs for rules and in the packet filter logfile, for easier debugging of old log files.

Sophos UTM shouldn't die.

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Presales & Implementation Engineer at a tech services company with 11-50 employees

Sophos is good for endpoint security but Trend Micro is better than Sophos. APEX is better than Sophos because it has a friendly, usable dashboard, and the implementation is very easy.

Sophos should be more user-friendly, have more dashboards, and an easier implementation.

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Learn what your peers think about Sophos UTM. Get advice and tips from experienced pros sharing their opinions. Updated: June 2021.
521,189 professionals have used our research since 2012.