Sophos UTM Review

It has allowed us to have a solution that we can maintain and not have to babysit all the time


What is our primary use case?

Our Sophos UTM provides a secure VPN solution. It allows us to have a VPN solution that limits access to certain sensitive areas in our environment.

How has it helped my organization?

It has made our organization more secure, because we are using a VPN. We are not accessing services directly. It allows us to segregate some of the traffic for individuals which may be more of a developer role rather than an operational role needing access to developer resources, but not necessarily production operational resources.

Previously, it was all intermixed, and access was kept under control by other means. This makes it easier and more streamlined.

What is most valuable?

  1. The VPN side of it.
  2. The ease of configuration of the VPN.
  3. Some of the end user self-serviceability of it without having to have a whole lot of touch from our operational group

What needs improvement?

The UI on it could stand a little improvement. In some areas, it is a little slow and clunky. It is sometimes not easy to find something. However, once you get used to it, it is pretty normal to use.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

We haven't had an issue with it yet. 

Any given day, we have easily ten to 15 users on it constantly, plus some other ancillary services which go across the VPN to access resources in our environment.

What do I think about the scalability of the solution?

It works for what we have, as we only need a couple of them. Scalability-wise, we don't need a whole lot. 

How is customer service and technical support?

We have used technical support one time for a weird upgrade issue. Their response was good.

How was the initial setup?

It integrated well with AWS. The documentation was a little fuzzy on getting it to work with how the whole public exposure versus private exposure, then routing some of the traffic. However, once you read the documentation carefully, it comes out well. This goes back to the UI issue.

What was our ROI?

It makes it a lot easier for us to maintain things. Prior to it, things were more difficult. This means less time on us. We can focus on other things. The recovery is more in man-hours for us than anything else.

What's my experience with pricing, setup cost, and licensing?

Purchasing through the AWS Marketplace is pretty straightforward. Because were entirely on AWS and don't have anything anywhere else. It made the most sense for us as a one stop shop.

The pricing is pretty reasonable. I don't think that it is overly expensive.

Which other solutions did I evaluate?

We looked at a couple other products. However, overall, Sophos UTM seemed to fit the bill. It has allowed us to have a solution that we can maintain and not have to babysit all the time.

What other advice do I have?

It is definitely worth looking at. It is a pretty good product.

It is integrated with our LDAP solution, and that integration is okay. Any LDAP integration can be hit or miss. It doesn't matter what it is, because it's LDAP. Since we use LDAP as a service, it's a little different, but it does work well.

We use it for the AWS version.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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