How do you or your organization use this solution?
Please share with us so that your peers can learn from your experiences.
We use this solution for Service Management in banking branches.
This solution is our help desk system.
We are an integrator. We help our clients to implement ServiceNow for their companies.
We use it for ITSM and ITBM.
We are trying to bring some ServiceNow projects to our team. We are trying to upgrade our ServiceNow knowledge by learning the modules and building our own application. We are presenting the application that we develop to our management. We can then market ourselves, showing that we have some ServiceNow capabilities so that we get some ServiceNow projects. We have used almost all the features of ServiceNow within this application. Almost all the reports, data evaluation, dashboards, widgets, all the workflow-related stuff, integrations, etc. We have used each ServiceNow topic in this application.
I'm a consultant, so I primarily work on projects implementing Service Now inside of different organizations.
We are consultants. We use ServiceNow to develop ideas and solutions for our customers.
We use it for ticketing.
As a developer, I work on ServiceNow for HR solutions and a few other Service Portal functions.
We use it for ITIL/ITOM catalog of services. ServiceNow is the CMDB for our organization, and we use the Discovery, Incident Management, Change and Project Management tools within ServiceNow to keep a centralized view of our enterprise. We have recently begun implementing the Governance and Risk (GRC) features as well.
As a developer, I have mostly work on agent management and service catalog items, to create business tools. I write scripts to satisfy customer requirements.
It's used for a helpdesk.
We use it as a service desk solution, for ticketing.
We use ServiceNow mostly for our IT ticketing business. Recently we set up the Request portion of ServiceNow and we're using it as well.
* Work intake * Project management * Project for a 30 person marketing and communications team at a Big 4 professional services firm.
We build out video knowledge bases, how-to knowledge bases for self-service support and agent use. We integrate into a number of different ticketing systems, service management platforms, helpdesk platforms, and call center systems. We are a ServiceNow partner and we have a ServiceNow instance. We use it for ticketing support, ticketing systems. It has worked really well for what we do.
The primary use case is IT service management. It encompasses quite a few things, such as incident records, change records, etc.
We use it for incidents, incident management, sales management, and problem management. We are very happy with the product. We are about to upgrade to IT Service Management edition on September.