2018-07-12T09:32:00Z

What is your primary use case for ServiceNow?


How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Guest
1818 Answers

author avatar
Top 5LeaderboardReal User

We use this solution for Service Management in banking branches.

2019-10-22T20:55:00Z
author avatar
Real User

This solution is our help desk system.

2019-05-16T06:50:00Z
author avatar
Vendor

We are an integrator. We help our clients to implement ServiceNow for their companies.

2018-11-28T09:05:00Z
author avatar
Consultant

We use it for ITSM and ITBM.

2018-11-28T09:05:00Z
author avatar
Consultant

We are trying to bring some ServiceNow projects to our team. We are trying to upgrade our ServiceNow knowledge by learning the modules and building our own application. We are presenting the application that we develop to our management. We can then market ourselves, showing that we have some ServiceNow capabilities so that we get some ServiceNow projects. We have used almost all the features of ServiceNow within this application. Almost all the reports, data evaluation, dashboards, widgets, all the workflow-related stuff, integrations, etc. We have used each ServiceNow topic in this application.

2018-11-28T09:05:00Z
author avatar
Consultant

I'm a consultant, so I primarily work on projects implementing Service Now inside of different organizations.

2018-11-27T10:00:00Z
author avatar
Consultant

We are consultants. We use ServiceNow to develop ideas and solutions for our customers.

2018-11-25T07:42:00Z
author avatar
Real User

We use it for ticketing.

2018-11-21T08:30:00Z
author avatar
Consultant

As a developer, I work on ServiceNow for HR solutions and a few other Service Portal functions.

2018-11-21T08:23:00Z
author avatar
Real User

We use it for ITIL/ITOM catalog of services. ServiceNow is the CMDB for our organization, and we use the Discovery, Incident Management, Change and Project Management tools within ServiceNow to keep a centralized view of our enterprise. We have recently begun implementing the Governance and Risk (GRC) features as well.

2018-11-21T08:23:00Z
author avatar
Consultant

As a developer, I have mostly work on agent management and service catalog items, to create business tools. I write scripts to satisfy customer requirements.

2018-11-18T07:31:00Z
author avatar
Consultant

It's used for a helpdesk.

2018-11-18T07:31:00Z
author avatar
Vendor

We use it as a service desk solution, for ticketing.

2018-11-18T07:31:00Z
author avatar
Real User

We use ServiceNow mostly for our IT ticketing business. Recently we set up the Request portion of ServiceNow and we're using it as well.

2018-11-18T07:31:00Z
author avatar
Top 20User

* Work intake * Project management * Project for a 30 person marketing and communications team at a Big 4 professional services firm.

2018-09-28T13:57:00Z
author avatar
Real User

We build out video knowledge bases, how-to knowledge bases for self-service support and agent use. We integrate into a number of different ticketing systems, service management platforms, helpdesk platforms, and call center systems. We are a ServiceNow partner and we have a ServiceNow instance. We use it for ticketing support, ticketing systems. It has worked really well for what we do.

2018-08-07T08:19:00Z
author avatar
Real User

The primary use case is IT service management. It encompasses quite a few things, such as incident records, change records, etc.

2018-08-07T08:19:00Z
author avatar
Real User

We use it for incidents, incident management, sales management, and problem management. We are very happy with the product. We are about to upgrade to IT Service Management edition on September.

2018-07-12T09:32:00Z
Learn what your peers think about ServiceNow. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
438,246 professionals have used our research since 2012.