How do you or your organization use this solution?
Please share with us so that your peers can learn from your experiences.
Primary use cases are below: 1. Infrastructure Discovery 2. Perfect CMDB 3. Application Dependency 4. More clarity on running software in the environment 5. Reduce the cost Used this product for all environments
We are primarily using Discovery to make sure that we have a single record in the CI, or a primary source of truth. Most of our customers are buying ServiceNow from the CMDB perspective as well as Discovery. Very few have moved on to the next level, which is the service mapping. Our primary use case is definitely in terms of the CMDB because they have all the processes working in silos including the SS or the CIs, it's all managed in silos. That is our biggest problem. Everybody has access to the CMDB so anybody can actually update the records. The other thing is that we wanted to make sure that they capture the CI, the relationship between the CIs. That is our other main objective and focus. We are an elite partner of ServiceNow and I'm the solution architect for IT operations management.
I am a consultant and I work with IT service management solutions such as ServiceNow Discovery.