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2018-03-05T16:03:00Z

What needs improvement with Ruckus Wireless?

16

Please share with the community what you think needs improvement with Ruckus Wireless.

What are its weaknesses? What would you like to see changed in a future version?

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4343 Answers

author avatar
Top 5Real User

The pricing of the product can be a bit expensive. They should work on making pricing more competitive.

2021-10-28T20:09:48Z
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Top 5LeaderboardReal User

The solution lacks a lot of features other solutions provide. If you are an organization that is more focused on security or you need a lot of other features, such as location tracking then Ruckus Wireless may not be the right choice. If you want a solution with more than basic security I would choose Arista or Aruba. Ruckus has gone through too many changes in their management, and in the last four or five years, they have been lacking feature sets that others provide. Additionally, the integration, network security, and BLE features need to be improved. There are key features they are still lacking.

2021-10-04T12:18:59Z
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Top 5LeaderboardReal User

It would be ideal if the solution offered more features. The product could use more integration capabilities.

2021-09-07T07:53:10Z
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Top 20Real User

The price could be improved.

2021-08-31T19:42:07Z
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Top 20Reseller

It would be better if there were more visibility on the cloud. We have some lack of visibility because of wireless interference, and you have to do some troubleshooting for the packet capture. They have a built-in packet capture, and we can monitor the application. You can see all things over the cloud. They also provide an on-premise solution, so they need to improve the on-premise version and ensure an output with more visibility. Live monitoring in a live environment should be good. What is happening with wireless is that the wireless client is not connected due to interference, and there should be a shield zone on their wireless cloud. If they give us more features on both Ruckus Cloud or on-premises, that will be best. Nowadays, security is more important for everyone using wireless technology. If they implement a little bit of reduction and prevention features for some packets on the wireless cloud, some features like web filtering and some prevention for blocking will be good for the network.

2021-08-09T16:22:33Z
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Top 5Real User

I would like to see more location-based services on the Smart Cell Insight on access points.

2021-07-08T22:22:00Z
author avatar
Top 5Real User

I cannot say that I have had any issues so far. I cannot recall missing any major features. The pricing is okay, however, it could be a bit lower.

2021-06-22T17:33:03Z
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Top 20Real User

I wish that Ruckus Wireless were more affordable for customers. It works well but comes at a price. When we were using the on-premises controller some time ago, they used to have a feature which they called third party. You could have third party access points report to the Ruckus controller. However, the firmware that features this has disappeared, but I think it would be ideal to have that installed.

2021-06-03T09:32:04Z
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Top 5Real User

It's not providing the bandwidth as per its particular description. In my view, in one moment, it reduced one-fourth. The controller needs improvement. Sometimes when we are doing certain operations we have trouble. It's something that needs to be looked at. We looked at APM controllers and we find them to be more difficult. The initial setup is complex.

2021-04-14T11:59:58Z
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Top 5LeaderboardReal User

It could be more stable.

2021-04-12T09:53:05Z
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Top 20Real User

The Ruckus platform in general could be improved — it could be more user-friendly. Ruckus should be more customizable, especially regarding KPIs and analytics.

2021-02-24T17:24:52Z
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Top 20Real User

Occasionally, we have found some controllers malfunctioning. However, that is rare, and largely the solution works perfectly. They should work to make their licensing more affordable.

2021-02-11T08:56:19Z
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Top 20Reseller

Its security can be improved. It doesn't use Wireless IPS. Therefore, we have to combine WatchGuard that uses a Wireless IPS but is a separate solution. These two solutions work in conjunction. We are using the WatchGuard as a sensor and Wireless IPS, and Ruckus is like a platform that is used for the connectivity of the network.

2021-02-06T19:43:56Z
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Top 20Reseller

Ruckus products, overall, have a wide range of useful features, however not all customers have the budget to buy a corporate Wi-Fi solution. Most of the time, it's far too expensive for our clients to consider going with Ruckus, and they might like to see cheaper solutions in the Ruckus range.

2020-12-21T08:36:00Z
author avatar
Top 5Real User

As far as what they can improve, that's a good question, as they're leaders in what they do in my opinion. I don't know what they can do to improve what they're doing currently. They're not the most expensive, and they're not the least expensive. They're right there in the middle. Pricing might be a deciding factor for some companies. If they were cheaper, they might land more customers. They've got a rotation or a life expectancy of about four years for the radio. Not that the radio is going to die. I've got some that are way older than that that the customers are still using. However, they take them and they end the life of them at four years. Many of their wireless products are end of life by year four. That's most of it as technology has changed so much that those old radios can't do stuff that is now available for PCs to connect or phones to connect to, etc. What they do is they force you into upgrading. We've got a couple of cloud controllers. If I've got a cloud controller that is in the same version 5.1, and I want to go to version 5.2, due to the fact that I need to support the new radios coming out, I can't if I have some older radios on that controller. They make it so I can't upgrade that controller to the latest software to support the new radios as I've got some end of life radios on there that go end of life when I upgrade the software. They need to be able to allow us to keep some of the older products on our cloud controllers or any of their controllers longer and just start supporting the new controllers. They force you into an upgrade unnecessarily. We have some customers that have just a few APs, small businesses that don't want to or don't need to upgrade their controllers. For us to be able to work with their latest access points, we've got to upgrade their controller, but we can't as it's got some older ones on it, and that bites us every year. I know the reasoning behind it. It's because it could be security features or it's something that the access points don't support that newer devices do, like your laptops and cell phones. They'll support this new Wi-Fi 6 coming out, yet I can't run the same types of radios on this particular controller software anymore. They can't have both. That kind of puts me off a little bit. But that's the only thing that the company's done that's made me mad. There's a lot of new features coming out of Wi-Fi 6 that they don't even have the chips in the phones for yet.

2020-12-19T10:00:16Z
author avatar
Top 5Real User

I would like to see more reports for the Unleashed feature, as my bosses require these and it would be best if I could include more. There are times when I have trouble connecting and I would like to view the logs, but when I shut down Ruckus, the logs are deleted. Once the AP comes back up, the information will be gone. I would like the option to not have my logs deleted when I shut down the device so that I will be able to troubleshoot.

2020-12-18T16:07:23Z
author avatar
Top 5Real User

They're leaders in what they're doing. I don't know what they can do to improve what they're doing currently. The cost could be slightly improved. It's not on the low end, and it's not in the high end. It's in that middle area, which can be a deciding factor between someone going with this solution versus another one. They've got a rotation or a life expectancy of about four years for the radio. Not that radio is going to die right hten. I've got some that are way older than that, that the customers are still using. However, they take them and they end the life of them at four years. Any of their wireless products are end of life by year four. Most of it's because technology has changed so much that those old videos can't do stuff that is now available for PCs to connect or phones to connect to that kind of stuff. What they do is they force you into a Cloud controller. We've got a couple of them. If I've got a Cloud controller there and it's on version 5.1, and I want to go to version 5.2, bdue to the fact that I need to support the new radios coming out, I can't if I have some older radios on that controller. I can't upgrade that controller to the latest software to support the new radios as I've got some end of life radios on there that go into life when I upgrade the software. They need to be able to allow us to keep some of the older products on the Cloud controllers or any of their controllers longer, and just start supporting the new controllers. They force you into an upgrade unnecessarily. We have some customers that have just a few APs. There are some small businesses that don't want to, or don't need to upgrade their controllers and they're crushing their access points. For us to be able to work with the latest access points, we've got to upgrade our controller, however, we can't. That bites us every year. We'll have customers that have APs that are going end of life that still work fine, but we can't manage them anymore. I know the reasoning behind it is it could be security features or it's something that the access points don't support that newer devices do. They'll support this new Wi-Fi 6 coming out, however, I can't run the same types of radios on this particular controller software anymore. That kind of puts me off a little bit, however, that's the only thing that the company has done that's made me mad.

2020-12-17T14:30:43Z
author avatar
Top 5MSP

In both cases in terms of the latest deployments we initiated, we implemented a new version, which means that in both cases the client deployed a new Wi-Fi infrastructure. As we deployed the solution, it meant that the users had to connect to the network via a patch cord. The solution needs to have some sort of security offering, like a firewall, for example. Fortinet offers access to security via Wi-Fi controls and a management console. Ruckus does not do this.

2020-12-17T09:44:55Z
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Top 20Reseller

They lack in some hardware stratification. They do no have a complete product line with respect to customer requirements. Their product line is limited and does not have the options which the end customer is actually looking for. For example, if a customer is looking for some redundant power supply switches, they have that option available in their mid-range or high-end switches. They don't have that option in their low-end or entry-level switches. That is the main problem we are facing when we are proposing a Ruckus solution to an end customer. That customer actually wants redundant power. If the customer wants the redundant power supplies in their entry levels switches, Ruckus doesn't have that option for them. The same problem exists with its wireless platform. Some hardware limitations are there, which definitely need to be addressed. They need more controller options and more hardware options. They just have two models, ZoneDirector and SmartZone. They need to put some other hardware options on the market to fulfill the customer requirements.

2020-12-10T21:41:24Z
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Top 20Real User

Our only complaint about Ruckus is that the support is slow. This is the only area where they could be a little bit better.

2020-12-09T15:20:49Z
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Top 20Reseller

The management software is cloud-based and they're constantly revising their cloud software, so there's always room for improvement. I would like to see this product made a little more economical because it's very expensive. If I look at the percentage of my customers that I can sell it to, it's under 5%.

2020-12-06T06:28:31Z
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Top 20Consultant

I really don't need anything faster right now. However, if I would like to get a faster speed eventually. I have a gigabit at my townhome. I'd like to be able to get an APX to add a whole gig on. What would be interesting to see is if they had more of an ability for their customers to capture revenue. They should offer some sort of gateway functionality that you could tie through radius authentication, so you can bill the customers. That way, when you go in, you could just have a device and set up a hotspot, and it's a totally billable tool at that point.

2020-11-16T17:18:23Z
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Top 20Reseller

Whilst vendors are always working to improve the features of their products and make them more attractive than the competition, I cannot identify any core features which are missing. Of course, today the product offers all kinds of features, many more than our specific requirements demand. The solution isn't the cheapest option on the market. However, you are getting a quality product. Cheap is not always best. Cheap can come back and bite you.

2020-11-09T20:23:44Z
author avatar
Top 20Reseller

The price is an area that requires improvement. The pricing could be better. In the next release, I would like to understand more where presence analytics is going and IoT support. Is it going to be multi-way for IoT support? I would like to see IoT presence analytics.

2020-10-28T21:02:54Z
author avatar
Top 20Real User

It would be helpful if the wizard when you are setting up a new access point or a wireless guest network. Could have more sugestion on default. There are too many checkboxes to get it to work. There should be some ? you could klick on to get a short explanation what it means.

2020-10-21T04:33:56Z
author avatar
Top 20Real User

The pricing needs to be more competitive. They need to re-examine their business model and see if there is a way to provide their service at a cheaper cost.

2020-10-19T09:33:23Z
author avatar
Top 20Real User

Its interface could be a little bit more user friendly.

2020-10-15T11:35:08Z
author avatar
Top 20Real User

I'd like to see the solution become a little more user friendly. For additional features to the product, it would be helpful if they would introduce a self-healing mechanism and configuration.

2020-09-22T07:16:15Z
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Top 20Reseller

I feel that the vendor needs to have better control of who is selling the product online, especially when the reseller doesn't know anything about the product. It is frustrating when customers tell me that they have found it on Amazon for a cheaper price. I would like to see newer on-premises controller-type models, similar to the 3000.

2020-08-16T08:00:16Z
author avatar
Real User

I have had trouble with signal strength and coverage in the school setting, which is in part due to the construction. I have an access point in the hallway and in every classroom. Having support available that is more compatible with time zones in the United States would be helpful.

2020-08-06T06:44:41Z
author avatar
Top 20Real User

Previously, we would need to purchase appliances every time but it caused our data centers to get filled. Ruckus now has cloud-based controllers. They resolved the issue we were having.

2020-07-22T08:17:00Z
author avatar
Top 20Real User

The captive portal for guest access on the controller is an additional detail that could be enhanced. Currently the captive portal allows only choice of logo. additional enhancement include : Different color schemes, customized html pages, pior login & post login pages, CP designs, Social media login, advertising, survey pages , captive portal Configurator etc.. As such we get all in a box solution, no need for third party captive portal solution.

2020-07-06T08:10:48Z
author avatar
Reseller

The failure spots need to be improved, as sometimes I have trouble reaching them. I would like to see better mapping capability because it can be really difficult, especially if you are deploying on a remote island.

2020-07-05T09:38:05Z
author avatar
Top 20Real User

The physical device itself is lacking. They're made with plastic and seem a little cheap in construction, especially when compared to other manufacturers and providers. The company itself has had its time in the sun and may be past peak after so many mergers and acquisitions. They were originally a router and switch company. Then they were bought by one of their distributors. The company is floundering after so many changes to the organization. The product is great, but the problem is there are other players in the market now. In 2004 when they were founded, they had the market and they were the big name for wireless within an enterprise. The company was also expanding out between buildings and everything. Then all of a sudden, after 2017, you don't really hear their name anymore. They have so many products that there are so many different part numbers for the US and other countries. That means it's easy to make a mistake with the licensing. You have to have somebody knowledgeable on the other end with the licensing. If you make one mistake, it can be a $2,000 mistake. I'd like to see them do some licensed frequency stuff on the 365 gigahertz band, more for service providers, and then on an enterprise level. I'd like to see them do something with LTE.

2020-06-28T08:51:00Z
author avatar
Top 20Real User

The cloud solution is not mature and needs to be improved. The pricing of the high-end access points should be lowered to make them more competitive. In the next release of this solution, I would like to see a more detailed spectrum analysis.

2020-06-15T07:34:09Z
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Real User

One complaint that we have is the lack of cloud-based management. Due to the price of a controller, renewing the solution had become expensive.

2019-04-30T12:41:00Z
author avatar
Consultant

From the user point of view, sometimes we face a little bit of a challenge in terms of the channels selection for Ruckus. When we have installed all of the APs outdoors, those channels are actually empty in different numbers, so sometimes we found this challenging for getting paired between these point to point communications. If there is any way we can get some proprietary channels or some IT this interruption will not be there. That would be really fantastic for more reliable connectivity.

2019-02-05T07:16:00Z
author avatar
MSP

The biggest adjustment improvement will come from a price adjustment because the price is quite high; it feels like premium pricing. I suggest shaving off 10 percent to 20 percent. That would help grow users and increase the number of clients. I'd also like to see some sort of product costing and billing ability. Because not all of the users have their own producer version. We can take care of this on our end. Once we are able to bill clients for this service I think deployment will potentially go smoother.

2019-02-03T08:25:00Z
author avatar
Real User

It's always good to have more analytics and reporting right on the controller when possible. However, Ruckus already has pretty good capabilities in that area as well as an excellent big data analytics engine with SmartCell Insight.

2019-01-31T19:46:00Z
author avatar
Real User

I suggest more controlling features on the controller. The menu of the performance must be improved, as well.

2018-10-10T08:57:00Z
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Real User

It is too costly.

2018-08-25T08:47:00Z
author avatar
Real User

The only complaint I have about Ruckus is the price, but considering other enterprise WiFi products are similarly priced, I feel Ruckus is a superior product I don’t have much to complain about. The latest ZoneDirector firmware addressed all of the tiny issues I hated in older releases.

2018-06-20T08:23:00Z
author avatar
Top 5User

Sometimes doing mass changes on their products can be challenging. Ruckus should spend more time developing methods to give enterprises more control over making needed changes quickly and easily. Their documentation also needs to be improved.

2018-03-05T16:03:00Z
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