Please share with the community what you think needs improvement with VMware Workspace ONE.
What are its weaknesses? What would you like to see changed in a future version?
The mobile device repository is somewhat difficult to manage with a large user base. I would like to see support for "remote wipe" in the case device of theft.
The accuracy of the management function has room for improvement. It's important to us because sometimes we send a profile to the machine and it's pending but doesn't reach. And we have to go manually and push it. Also, Chromebook management needs a lot to be improved.
The solution needs to adapt to the cloud based reality of the current world model. Some customers may have reluctance to this, but it is the next level for all of the big providers. Azure, AWS, and Google are all at the forefront of cloud-based solutions.
In terms of the inventory management side, as in the invoice management, the stock management and the entire inventory of an organization is lagging a bit in comparison to Blackberry or other EMM solutions.
I want to see VMware move the management to the cloud. For now, the management is the premise of our server, but we want to move it to the cloud.
AirWatch has all the features. One of the things that I want them to improve on, if possible, is the management of Mac devices, MacBook Pro, for example. They do it, but they have scope for improvement, in my opinion. It's not that it's that bad, it's just a small need. They have set the bar very high already so that's the expectation.
The console comes bunched together as a package and inbuilt. Its called Workspace ONE. Whenever we have an issue, we contact the service provider, and instead of a fix, we are just getting the next version of Workspace ONE.
MBM/MCM could be improved. MBM can support specific versions of development tools. If VMware would let the customer know this more clearly, we would not need to waste time explaining this and delaying the project. Also, the Content Locker cannot inherit permissions for the Windows Public Folder. If they could integrate with Microsoft on this point, it would be the perfect functionality.
We're unhappy with the quality of support we get for it. We're unhappy with how upgrades occur, so we are migrating away from it. We have an on-premise AirWatch solution and for us to do upgrades we have to call AirWatch to be able to perform the upgrades. They're busy, and scheduling it is not timely enough for us. There are features that we want like the ability to use Derived Credentials and things like that, which we can do with AirWatch, but doing so we move up into a different tier of licensing and the cost increases dramatically. To get the features we want, we can do the same thing with Microsoft Intune and we're going to see a product savings of over $70,000 a year.