When evaluating Backup Solutions, what aspect do you think is the most important to look for?


Let the community know what you think. Share your opinions now!
As seen in
98 Answers
Wikus FerreiraReal UserTOP 10

The success of recovery, "You only as good as your last backup"
Easy of the recovery process. Speed of the backup, Offsite replication options (DRP plan) scalability
Support from Vendor

06 May 19
SSS 20Real UserTOP 10

Primarily RTO and RPO
Backup performance w.r.t to speed and de-duplication mechanism
Understanding of indepth backup process flow.
Ease of access/use/administration.
Great scope of automation & reporting on management console.

23 April 19
Infrastructure Architect at a consultancy with 10,001+ employeesUserTOP 20

Recovery reliability and performance.

21 March 19
software support at a tech company with 10,001+ employeesVendor

1..Total Success backups (number of clients / sum of data )
2..Ability to do a restore / part / files / total machine

05 February 19
Paul LernerReal UserTOP 5LEADERBOARD

- Data Integrity (e.g. ability to restore / restore success rate)
- Data Availability (e.g. ability to successfully backup within backup window)
- Integration with the rest of the infrastructure (e.g. automation, scripting capabilities)
- Ease of use
- Data Security

13 July 18
User at a energy/utilities company with 1,001-5,000 employeesUser

The reliability and speed of the restores.

13 June 18
Hilbrand WoutersVendor

This must be it:
- Backup & Restore Reliability and Data Integrity
- Ease of implementation and user interface
- Cloud Integration
- DR capabilities
- Compliance reporting
- Role Based Access Management
- Deduplication

13 February 18
Eric EReal User

The obvious top answer is the reliability of restores.
After that there are many important factors: easy of use and maintainability, block level backup and deduplication, encryption, flexibility in retention policy-backup sets-access policy, performance, cost...the list can go on and on.

09 February 18
Bryan BowersockReal User

"How will this product help us better meet the associated business requirements such as storage requirements (local and DR), data retention requirements (both internal and regulatory), and security?" is the first question I ask myself...

Then the Basics:
- Deduplication / Compression / Encryption REQUIRED
- Restore Throughput for different types of data (File System, Virtual, SQL/Oracle, etc.)
- Reporting (not only backup/restore metrics, but overall health of the environment) & Custom Reports
- Automation Automation Automation
- Centralization
- Capacity Based Licensing
- How is the Technical Support?
- SLAs, RPO/RTO - how will this be affected?

25 October 17
Andrew-MurphyReal UserTOP 20

Speed to backup and restore
Tech support availability should something go wrong. Especially off hours times.
Size of storage to fit your backups
Ease of management

12 October 17
Rick PooleyReal User

First off the files must be easily restored and secondly the option needs to be affordable.

10 October 17
IT Infrastructure Engineer at a tech services companyReal UserTOP 20

backup data integrity and availabilty

21 July 17
Ira GoodmanVendor

Most important is ease of use. Next is the speed of the restore. It is also very important to cover a broad range of platforms and storage.

19 July 17

Below would be my top three important aspects:

- Ease of use
- Continually evolving to meet new standards
- Good product documentation

12 July 17
Aimee WhiteReal UserELITE SQUADTOP 5

With GDPR coming to the EU in May 2018, granular control over data is getting higher and higher in the list of things to need.

20 June 17
Great-TReal UserTOP 5

In order of importance:
- Restore Reliability and Data Integrity
- Ease of implementation and user interface
- Cloud Integration
- DR capabilities
- Compliance reporting

07 June 17
James LethbridgeReal UserTOP 20

Easy of use, manageability, and speed

16 March 17
Client Help-Desk Technical Support & Customer Training Support Services at a tech services company with 51-200 employeesReal UserTOP 10

Security (ransomware crypto, intrusion), redundancy, and data fail (degradation)

21 February 17
Lingbai HuangReal User

- Can a backup resume when it suffered a catastrophic failure?
- Can a backup be split into parts by content for remote duplication?
- Can a backup application support multiple OS?

09 February 17
IT at a tech services company with 501-1,000 employeesReal User

-Protect Data

08 February 17
IT Manager at a K-12 educational company or school with 51-200 employeesReal User

Dependability. If the data is not there when needed, what is the point?

09 January 17
Brent ReichowConsultantTOP 5

-Support for the client's total backup environment
-Ease of deployment
-Ongoing management and reporting

29 June 16
Aimee WhiteReal UserELITE SQUADTOP 5

- Ease of set up and continued use (and also how easy it is to get it off your systems)
- Useful and easy reporting
- speed of backup
- Multiple recovery options
- cost

29 June 16
Systems Consultant at NIIT Technologies LimitedConsultantTOP 10

1. It should be able to seamlessly integration capabilities with different operating systems and virtualization technologies.
2. Less administration after initial setup.
3. Easy and fast recovery of backup.

16 March 16
Owner at a tech services company with 51-200 employeesReal UserTOP 10

- clear consolidated reports to user groups (if and when was the last backup 100% successful)
- easy to deploy, use, and manage
- incremental forever if storing to the cloud and protecting large files / databases
- long term archiving / retention options (never purge deleted files, etc.)
- recovery time and recovery point - both less than an hour
- low system resources, reliable

10 March 16
Technical Services Specialist at a tech company with 10,001+ employeesConsultant

Check the below points.
*Enough bandwidth at both ends(Client and Server)
*Set the backup jobs at off production time.
*Set the alerts for the disk space, backup success/failure jobs,
*Check randomly for the restore of backups for every 15days.
*exclude the Videos/ISO/MP3 files while backup schedule.

01 March 16
Associate Principal SW QA Engineer at a tech company with 10,001+ employeesVendor

Meets and supports the max and min configurations mentioned in the guides
Admin and other related docs are precise
RTO and RPO's are defined properly
Is a popular solution around
Has a strong Tech support
Many Blogs and whitepapers written around their solutions
Cost, Scalablity and performance meets the standards
DR support and Cluster centric.
Supports HA and DRS.
Meet SLA for resolving problems

11 February 16
Pablo CastroReal UserTOP 5LEADERBOARD

support team about the backup software-easy to use-easy admin console-easy to deployment -and mustbe a complete product that included physical and virtual environment.

08 January 16
Consultant Avant Vente at a tech services company with 10,001+ employeesConsultant

- Meeting SLAs in terms of RTO and RPO
- Short Backup window
- Recovery time near 0
- Deduplication
- DR backup Copy
- Virtual and Physical machines
- Costs
- Reliability and stability
- Ease of use

06 January 16
General Manager at a tech services companyReal User

- non complicated process
- quick and efficient backup and restore process
- user friendly
- easy search mechanism for files
- cost efficiency
- stability

15 December 15
Ingénieur DevOps at a tech services company with 51-200 employeesReal User

- Small time backup
- Cloud ready
- Ease of use
- Fast and easy recovery
- Latency data transfer, especially for remote backups
- Performance ....

14 December 15
System Administrator - Backup & Storage Specialist at METRO SYSTEMS RomaniaReal UserTOP 10

Easy, dependable and fast recovery/restore
Easy setup but numerous functionalities such as LongTerm, Replication, Application Awereness, etc

04 December 15
User at a tech services company with 10,001+ employeesConsultant

1) How comfort the backup software gives in maintaining the enterprise setups
2) Should meet RPO/RTO
3) Should be able to overcome the pain area of customers especially with backup performance, reducing of space and high availability of data
4) Disaster recovery plan
5) Other advanced features like deduplication, Replication,cloud, Virtualization etc

24 November 15
Systems Engineer at a tech services company with 51-200 employeesReal UserTOP 10

How fast it restores all the information
Quick set up
Time for backup
Weekly, daily, monthly etc
How much dependency

18 November 15

Intuitive GUI
Quick setup
Vast compatibility of storage devices
Ability to backup to Mapped Network Drives
Most importantly... the time to restore whether it's one file or a complete image.
A backup solution is only as good as the ability to quickly recover from any disaster.

16 November 15
Sr. Pre-Sales Technical Consultant- Big Data Software at a tech vendor with 10,001+ employeesVendor

Ease of use, don't need a lot of fancy bling just a clean interface
Application integration
Ease of recovery of entire machine or single file
Single deduplication solution from end to end including target hardware
Low hardware footprint

13 November 15

I feel the top three priorities for a backup solution are...
1. Recovery
2. Recovery
3. Recovery

All the KPI's, must haves, should haves and nice to haves are important but without good, reliable and tested recovery they mean very little when having to explain "There is nothing we can do to recover" to the CIO or CFO or Lenny in accounting.

Backup = Recovery

12 November 15
Gill BalderasReal UserTOP 20

Quick recovery
Low resource consumption
Role based assignment
Bare metal recovery capability
VM support (optional)
Centralized management (A Must)
Support for UNC Paths and multiple targets

12 November 15
IT Manager at a healthcare companyReal User

1) Reliability and stability
2) Support for both virtual and physical servers
3) Better than average support for Exchange and Active Directory
4) Good support for both disk based and tape library backup

28 October 15
Storage and Backup Engineer at Fidelity InvestmentsReal UserTOP 5

1) Quick restore options
2) Disk backup would be better option than SAN.
3) Easy to install and configure
4) Good support to backend hardware. May it be tape library, tape drives, media etc.,

25 October 15
Jeff DrennanReal UserTOP 5

inline deduplication ratio
management interface
integration with SAN platform

22 October 15
Brent ReichowConsultantTOP 5

Being able to install quickly and efficiently, create a working policy, begin backing up and test recoveries without a lot of customer intervention.

17 October 15

It must be able to backup huge amount of data in the shortest time frame available, backed up data are reliable and easy to restore.

14 October 15
Information Technology Bureau Deputy Director at a government with 1,001-5,000 employeesReal UserTOP 10

The solution must be simple to manage, develop by a well know organization and have top reviews in the IT Industry.

09 October 15
Head of Technology Services at GMD S.A.Real User

It depend of the What do you need?
Restore in a very short time, backup with zero disruptance, or easy administration with a very short learner curve.
But finally, I think our most important criteria is the available of a reliable technical information.

01 October 15
CTO Infrastructure, Tehcnical Support, & Operations at a healthcare company with 1,001-5,000 employeesReal User

The most important to us, is that the application must have a easy way to recover the backups. A good way is to have an environment inside the application or something to test the backups. Another way is to have clear steps to build a DRP, and not only a manual.
Another good thing is to have a clear item selection to backup.
Backup to disk, D2D support.

30 September 15
Elizabeth SouzaUser

- Backup window
- Deduplication
- LAN/WAN backup
- Restore time
- Virtual and Physical machines
- Granularity

23 September 15
Software Engineer at a tech services company with 51-200 employeesUser

Backup and restore time

20 September 15
Business Development Manager at a tech vendor with 51-200 employeesUser

The solution meets your Business's requirements specifically in terms of data security, data retention, speed of restoration when you need data back and confirmation that your data will be destroyed when you terminate the contract.

18 September 15

- Physical and virtual capability
- Backup and restore times
- Deduplication
- Budget

15 September 15
Analista de Operações Senior at a tech services company with 51-200 employeesUser

Check Consistency
Restore Time
Nice Support

11 September 15

Bandwidth optimization (latency)
Backup integrity assurance
Server performance optimization
Space optimization
Compatibility with my systems

01 September 15
Server Advisor at a tech company with 10,001+ employeesConsultant

Backup time
Restore time

27 August 15
IT Manger at a energy/utilities company with 51-200 employeesReal UserTOP 20

Restore time,
Management Tool,

27 August 15
Hieu Nghiem BaReal User

The most important thing is
Backup can be restored in case of incident happened. If a backup can not be restored then it's useless.
By that point, it must at least has the following things:
- Follow 3-2-1 rule for backup
- Meet organization RPO/RTO
- Critical in validating backup integrity
- Various backup format
- Extensible via API or third-party modules

27 August 15
IT-Manager at a mining and metals company with 51-200 employeesReal User

- Backup and Restore time.
- Performant
- High Availability
- TCO/ROI (by Dedup capabilities, Scalability,etc.)
- Data Security
- Centrally managed (missing Remote feature)

26 August 15
Systems Administrator at a transportation company with 1,001-5,000 employeesReal User

The position of the solution in Gartner Magic Quadrant.

26 August 15
Channel Development - Business Continuity at a tech services company with 501-1,000 employeesReal User

- When was the last time you completed a backup restore test
- How current are our RTO and RPO targets
- How current are your identified BU&R data sets
- Where do you store your DR and BC plans and who/how can they be accessed
- Empower the user
- Explain the difference between backup (process based) and recovery (task based)
- How many BU&R applications do you need to cover your whole business
- It it the Companies responsibility to provide BU&R for data residing in the cloud.

20 August 15
Solution Consultant at a tech services company with 501-1,000 employeesConsultant

1st - compatibility issues (clustering, distributed architecture)
2nd - performance (deduplication ratio, speed)
3rd - consistent backup task and throughput
4th - features

SLA is very dependency. Even though the restore time is very short, but it also depends on recovery procedures, company compliance issues.

17 August 15
Dan GillmanReal UserTOP 5LEADERBOARD

Compatability with your company software. Such as Oracle. Without this you may find you don't really have a backup. Feature set that meets your requirements. Compression has proven to be another important feature as your data grows. Bare metal restore is a must and universal restore for driver replacement is genius. Speed and throughput is important but relies heavily on your networks ability so numbers may not reflect what you may be capable of.

17 August 15

Ease of use
Good pricing

14 August 15
Bid Management / Consultancy / Operations / Service & Delivery coördination at a transportation company with 1,001-5,000 employeesReal User

- Interoperability and coverage with/of the used environments
- Stability
- Ease of use in case of emergency
- The organization that is behind
- License pricing

13 August 15
Senior Storage and Backup Consultant & Technical Instructor at Free LanceReal UserTOP 10

I've installed a lot of different backup software across different customer, and from my personal point of view the right one is the one that most fit the customer need, you need to have an eye at the mandatory environment and one at the forecast grow in term of data, technology and budget.
From this point of view is always better to go for one of the main player, since you will always have support, development and a good portfolio of products. Also I've found very useful to ask the pre-sales team of my backup vendor for specific solution. If I have some constraints is always better to specify them. Also let your vendor perform a training of the solution in advance of the implementation not after. This will help you to clarify some points that can be in a grey area and they can be fixed/implemented in the installation and configuration of the product.
No single product will do the magic for you, you need to specify what you want and ask for it.

04 August 15
Infrastructure and Support Manager with 51-200 employeesReal User

No fuss backups
Quick reliable restores

23 July 15

Easy to find and restore data. Recovery situations are sometimes stressful. The backup administrator may be offline and have to talk someone else through the procedure. The exact backup client, date or share name may not be known. A simple interface and fast catalog browsing are essential. An efficient and simple search index are excellent add-on features if you can get them. You won't appreciate this until the day you really need it.

17 July 15

PCI, SEC, SOX, HIPAA certification
High Availability
Performance (short backup window)

10 July 15

Ease of use, easy to restore with options to choose what, when and where!

07 July 15
Sales Manager UK at a tech vendor with 1,001-5,000 employeesReal User

Short RPO time
Instant Virtualisation
Has secure off site backup

26 June 15
System Engineer at a tech services company with 51-200 employeesReal UserTOP 20

-stable backup for critical application and guaranteed recovery.
-fast and reliable recovery.
-ease of restore to a different hardware and OS level.
-small footprint in case of hourly backups.

26 June 15
IT Director at a tech vendorReal User

It has to work without fail.
Does not require a lot of setup/support

24 June 15
Senior System Administrator at a university with 1,001-5,000 employeesReal UserTOP 20

-Is it dependable?
-Is it easy to use?
-Does it interfere with normal operations?
-Can the average user install it/backup/restore?

24 June 15
Jeremy JuddReal UserTOP 5LEADERBOARD

-Is it a resource intense solution?
-Data security
-Backup and Restore time.
-Usability (ie. centrally managed)
-Cost to purchase and maintain.

24 June 15
User with 10,001+ employeesVendor

Backup and Restore time.
TCO/ROI (by Dedup capabilities, Scalability,etc.)
Data Security
Seamless integration into existing as well as future infrastructure/ application.
Good vendor support

13 June 15
User at a tech company with 10,001+ employeesVendor

- Ability to meet current SLA's around backup and recovery now and with expected growth.
- Insight into what is being backed up
- Flexibility

11 June 15
IT Network SpecialistReal User

-Protect Data

08 June 15
User with 501-1,000 employeesVendor

reliability to capture all data
speed of recovery
Speed of backup
no impact to users

05 June 15
User with 10,001+ employeesVendor

- SLA to Backup/Restore Time
- Deduplication Ratio
- Replication by low speed links
- Fault tolerance / no single point of failure

03 June 15
Senior IT Infrastructure Analyst at a financial services firm with 501-1,000 employeesReal User

- fast recovery
- no impact to production when backup occurs
- vmware integrated
- storage integrated
- multiple restore options
- software aware integration

29 May 15
Gabriele BravinReal User

- Availability
- Performance
- Lan Wan bandwidth optimized
- Cloud ready

22 May 15
Michael PedersenReal User

- scalable
- High availability
- Support backup of many system and application
- Meeting SLA levels and garanty recoverability within RPO/RTO.

20 May 15
Storage Presales at a tech vendor with 10,001+ employeesVendor

- Performance
- Latency
- Retention policies
- Data recovery policies
- Availability

19 May 15
Lingbai HuangReal User

file level recovery
LAN & WAN backup
Scalable network traffic
Central management

18 May 15
Rob ArrellReal User

That in itself is a loaded question. Every company has different needs. First question that needs to be answered is what your needs are. Data retention requirement, data importance, recovery time vs revenue loss, network speeds from production servers to backup server or servers, are you required to be HIPPA compliant, that’s just a few of the first questions that come to mind. All of that aside, what if your backup option fails? Do you have a backup plan for the production server that you can’t restore because your only backup software didn’t do its job right and it just failed and the support technicians can’t help you restore it? But that goes full circle to “First question” what are your needs?

15 May 15
Freelance Blogger at a tech services companyReal User

Does it meet my RPO time and RTO time. Does it support backing up my apps with app/data consistent. Does it support the OS in my environment? Does it support the virtualization technology that I am using and leverage on their API to offload process.

12 May 15
Hernán PaggiReal UserTOP 20

- Backup Time
- Restore time
- Deduplication
- Replicate
- DR Capabilities
- Virtual & Phisical capabilities

11 May 15
Senior Backup Engineer at a tech services company with 10,001+ employeesConsultant

Client requirements

11 May 15
Directeur Technique Ile de France Virtualisation-Stockage-SauvegardeReal User

Easy to restore

07 May 15
Gerso GuillenReal UserTOP 20

A blend of RtO and RpO.
Ease of Pre Failover and Post Failover abilities.

06 May 15
Claus AndersenReal UserTOP 10LEADERBOARD

Meeting SLA levels and garanty recoverability within RPO/RTO.
Using systems that can scale and cope with future business within an expected litetime of the system.
Designing a solution that is easy to maintain and support.
People who maintains and runs the backup, should have clear responsebilities and documentation should always exist.

06 May 15
Cobus SmitReal UserTOP 20LEADERBOARD

Recoverability of full systems virtual and physical.

06 May 15

Error Reporting with corrective measures

24 March 15
Udistra DandarajReal User


18 March 15
Sales Manager with 51-200 employeesReal UserTOP 10

- The RtO is vital
- Latency data transfer, mainly remote and long distance backups;
- Performance on Restores and Recovers;
- Retention policies;
- Data recovery policies;
- Service Availability (24/7);
- And the last but not the least: The budget.

23 February 15
System Support Specialist at a tech services company with 10,001+ employeesConsultant

-Backup Time (backup Window)
-Restore time
-Solution which can save Backup data size
-Solution which can make DR Backup copy

19 February 15
Senior Netwerk Engineer at a tech services companyReal User

-backup speed How long does it take to make a backup
-restore speed
-restore complexity
-disaster recovery options
-virtual machines capabilities
-is restoring individual items easy (emails, calendar items ...)
-is it possible to backup Online Content like Microsoft 365 files.

15 February 15
User at a comms service providerReal UserTOP 10

- Latency data transfer, mainly remote and long distance backups;
- Performance on Restores and Recovers;
- Retention policies;
- Data recovery policies;
- Service Availability (24/7);
- And the last but not the least: The budget.

03 February 15
IT EX Officer at a wholesaler/distributorReal User

-The Average of daily or weekly changes in your data
-High level of recovery options
-Storage media type based on corporate needs
-The size & type of the data

21 January 15

Solving My Backup Problem :
- small time backup windows
- Easy to recovery
- Storage Consent
- Role Based Access Management

16 December 14
As seen in

Sign Up with Email