Application Life Cycle Management - Obtain total costs of IT by allowing users to use the tools that they are accustomed to and pull all reporting into a central repository. Help Desk team uses their tool, App Dev uses their tool and all time pulls into the PPM tool. Each team does not have to do duplicate time entry and C-levels could see +/- 1% of their GL of IT spend in CA PPM.
Use an integration package like a TaskTop versus building the integrations by hand.
