AppDynamics Server Monitoring Review

Predictive notifications are on target but there should be better regional support


What is our primary use case?

We use the on-premise deployment model of this solution. 

Our primary use case of this solution is for monitoring our critical applications. The automated data dynamics enables us to monitor the performance of an application and unknowns.

How has it helped my organization?

A way that it has improved my organization is from its notifications. We can get notified on our mobile app. We get notified spontaneously for mission-critical applications. It notifies us that the incident is going to happen in the near future, it's a predictive notification. The notifications have been on target for us and have improved my organization. 

What is most valuable?

The auto-discovery of the logs is the most valuable feature. It requires minimal configuration, we just need to set up on once and it automatically detects through the code. 

What needs improvement?

The solution should be coupled with its own analytic elastic search analytic model. It should push that data to other data models so the organization does not have to spend separately or to spend more on the analytics part. If a bank or any organization has its own dashboarding solution it should be able to push the data to that dashboarding solution. This is not available right now.

In the next release, I would like to see the configuration of the data and more support for new applications. It should support new languages.

For how long have I used the solution?

I have been using AppDynamics for two years.

What do I think about the stability of the solution?

It's a fairly stable product and I would say that they are longer lived than new applications that have been on boarded. 

What do I think about the scalability of the solution?

Our entire command center is using this solution which is around 15 to 20 users.

How are customer service and technical support?

Their technical support isn't great. The geographical distance and the response time it takes to respond to emails from the technical team is very slow. 

How was the initial setup?

For the setup, you need a good understanding of the solution and how it works so I would say it's not that simple. It's not that complex either but if you have the right people in place, it should have a medium level of complexity. For banks, it can be a little more complex because it needs to comply with a lot of security guidelines. If you're not in a banking environment, it should be more straightforward.

The setup took us around two to three weeks. 

What about the implementation team?

We consulted directly with AppDynamics for the implementation. The experience was good but the geographical distance was always an issue because we don't have local support available in the area. Otherwise, when the people were on the floor it was okay but when the people were not on the floor then definitely there were some problems there. 

What was our ROI?

We have definitely seen an ROI. If you have a critical application that needs to be monitored you will see your indirect ROI within two to three years and you'll have the happy customers, not usual complaints.

What's my experience with pricing, setup cost, and licensing?

You don't have to pay. You only pay for the implementation partners if you choose to get help. 

What other advice do I have?

I would say be cautious on the licensing model. You should understand your exact needs. If your needs are in line with what this solution offers then I would genuinely recommend going for this solution, otherwise, if not, it might be too costly. 

I think from the product perspective it's fine but on the implementation descriptions there are a lot of issues. It's challenging without support. If someone is looking into it they need to look for any local organization partners in their area.

I would rate it a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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