For how long have you used this product?
- Evaluation during 2 months
Which features of this product are most valuable to you?
- MQ monitoring
Can you give an example of how this product has improved the way your organization functions?
- It brings to the fore the relevant events in WMQ and allows a focused troubleshooting
What areas of this product have room for improvement?
- Graphing of results and metrics is not quite there yet but the support staff is helpful in this area
Did you encounter any issues with deployment, stability or scalability?
Did you previously use a different solution and if so, why did you switch?
- Cost was a factor.
Before choosing this product, did you evaluate other options? If so, which ones?
How would you rate the level of customer service and technical support?
Was the initial setup straightforward or complex? In what ways?
- Quite straightforward
Did you implement through a vendor team or an in-house one? If through a vendor team, how would you rate their level of expertise?
- In House
What is your ROI on this product?
- Due to slippage of project time tables no ROI at this time
What was your original setup cost for this product and what is your day-to-day cost of using this product?
- Original setup (less than a day to get started.) Complete setup can be achieved within a few days. No specific administrator of the tool required.
What advice would you give to others looking into implementing this product?
- Do a POC and expand from there. The setup is quite intuitive. Some help from support will clarify where the understanding of the implementer may be lacking.