Avada Software Infrared360 Review

Excellent Customer Service, Technical Support and Straightforward Setup

For how long have you used this product?

- Evaluation during 2 months
Which features of this product are most valuable to you?

- MQ monitoring
Can you give an example of how this product has improved the way your organization functions?

- It brings to the fore the relevant events in WMQ and allows a focused troubleshooting
What areas of this product have room for improvement?

- Graphing of results and metrics is not quite there yet but the support staff is helpful in this area
Did you encounter any issues with deployment, stability or scalability?

- No
Did you previously use a different solution and if so, why did you switch?

- Cost was a factor.
Before choosing this product, did you evaluate other options? If so, which ones?

- No
How would you rate the level of customer service and technical support?

- Excellent
Was the initial setup straightforward or complex? In what ways?

- Quite straightforward
Did you implement through a vendor team or an in-house one? If through a vendor team, how would you rate their level of expertise?

- In House
What is your ROI on this product?

- Due to slippage of project time tables no ROI at this time
What was your original setup cost for this product and what is your day-to-day cost of using this product?

- Original setup (less than a day to get started.) Complete setup can be achieved within a few days. No specific administrator of the tool required.
What advice would you give to others looking into implementing this product?

- Do a POC and expand from there. The setup is quite intuitive. Some help from support will clarify where the understanding of the implementer may be lacking.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Add a Comment

author avatarit_user1068 (Tech Support Staff at a tech company with 1,001-5,000 employees)


Does Infrared360 support mobile devices? And, how would you rate its level of performance?

author avatarit_user11274 (Architect at a financial services firm with 10,001+ employees)

it's not built for mobile, but I have used it on my iPad via Citrix - I would use it on my Galaxy S4 except that I have never setup VPN on it. However, I do send email alerts to my phone as text messages by adding my Verizon "vtext" address to the "Email for Alerts and Notifications" list

author avatarit_user4401 (Developer at a transportation company with 1,001-5,000 employees)

By using a VPN, is it possible to access Infrared360 from a Samsung Galaxy mobile phone?