Board Review

The collaboration features are key for our clients; overall, the solution is scalable


What is our primary use case?

The primary use case is developing a demand planning/collaboration platform. It's performing well.

What is most valuable?

The collaboration part. That is the tool that our client is really using.

What needs improvement?

I would like to see a better Web client, where the controls work the same way as in the Windows client. I do think that the focus is now on the Web, so it should be improved upon.

What do I think about the stability of the solution?

I think the stability can be improved upon, but overall it is stable.

We've seen downtime from our side, that we did not design it the way that it was going to be used. But I also see that we have had to take away features because it was not supported in the way that we wanted it. We're using it in the client versus Web; in the client it works and in the Web it doesn't. So we had to pull certain controls off the screen.

What do I think about the scalability of the solution?

I think it's very scalable. We hardly see the impact on the tool, the CPU, the memory, when the users are connecting through it, through the Web. The Windows client is a different story. It's not scalable at all, so we decided to go with the Web.

How is customer service and technical support?

There is room for improvement. In the beginning there was a struggle reaching the right person, especially in the same time zone. That has been resolved. I think it's getting better over the months, but it can still be improved upon.

The company that I work for is based in Italy, so all the support was coming through Italy. Now, the support now is U.S.-based, which is better for us.

What other advice do I have?

When selecting a vendor, in general, the most important factors are their

  • being responsive
  • being truthful.

If I have an issue, I don't care if they say, "We cannot fix it," or, "We'll fix it in a later version." Communicate that.

My advice would be, you should seriously consider this solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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