What is our primary use case?
Our primary use case is corporate reporting. We are implementing it in phases. We did finance, then we did what we call our direct consumer group. Now, we are working on our production case goods (inventory).
For the most part, it is performing okay. I am having some performance problems with the data. We are going back to all the transactions by day. Therefore, we might need to have a little help from our consultants with this at some point. We have not yet spoken with technical support about this issue as it is a brand new problem.
How has it helped my organization?
Our data is now more structured. Between our data warehouse and BOARD, which are both brand new, we now have a more structured data view with more accurate, timely data.
We can also build reports super fast.
What is most valuable?
You can build reports pretty quickly.
We do not use BOARD as our main data store. We have a data warehouse that BOARD consumes data from. Therefore, our data's fairly organized before it comes into BOARD. All of the dimensions and fact tables are all lined up already in the data warehouse. Thus, it is an easy task to get the data into BOARD.
What needs improvement?
If we build a ton of procedural stuff, it is not good at alerting us to what may have failed, like logging and job steps. It is our understanding from the jobs we continue to run, even though one step might have failed, that functionality is not what we would like to see.
We would like to see it stop and report that there was an issue, and that we need to resolve it from that point moving forward. In general, we would like to see better logging in the procedural world as we currently find it deficient in procedural areas.
For how long have I used the solution?
Less than one year.
What do I think about the stability of the solution?
I have not seen any stability issues.
What do I think about the scalability of the solution?
We have not tried to scale it much as we do not have that many users. At the moment, we have around 10 maximum. However, this could change.
How are customer service and technical support?
It is hard because we are not speaking on the phone. We are going back and forth with emails, and I think it is getting lost in transition on a couple of the issues that I have had because it is an email chain versus a phone call or a chat. Emails are hard for technical stuff.
However, I have not used the technical support that much, because we are still engaged with the consultants, not yet switching completely to the technical support. We have weekly calls with the consultants. They are a type of technical support.
Which solution did I use previously and why did I switch?
It was before my time at the company.
How was the initial setup?
I was not involved in the initial setup.
Which other solutions did I evaluate?
We evaluated Tableau, Power BI, and BOARD, then chose BOARD.
What other advice do I have?
Try to use all the out-of-the-box functionality. Try to use BOARD for what it is good at doing and do not tread outside its capabilities, because then you start running into issues, such as writing procedures. When possible, do not write procedures. Procedures are necessary, but we are backing away from writing them. We are trying to use BOARD out-of-the-box.
Most important criteria when selecting a vendor: The consultants have always been helpful. They make sure that we are successful. I appreciate that.
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Apr 22 2018