CA Cloud Service Management Review
Monitoring multiple environments improved our organization, but probes need improvement.


Valuable Features

Monitoring Infrastructure.

Improvements to My Organization

Monitoring multiple environments and platform independent.

Room for Improvement

Few probes need improvement in their function and the way they get deployed for monitoring.

Use of Solution

3 Years.

Deployment Issues

No Major issues but slightly delay in response if configuration changes after deployment.

Stability Issues

No.

Scalability Issues

No.

Customer Service and Technical Support

Customer Service:

Customer satisfaction service provided by the vendor.

Technical Support:

I would give 4 out of 5.

Previous Solutions

Yes I did but I ended up with unreliable solution and stuck with platform dependencies.

Initial Setup

It is pretty straightforward as it has number of different ways to communicate with the end client that makes me feel very comfortable with is flexible product to work on.

ROI

Approximately but not constant to $65,000.

Pricing, Setup Cost and Licensing

Managed by the company finance as I’m a Technical Product Manager and not familiar with Finance in exact figures.

Other Solutions Considered

Yes I did. That was Nagios but it platform dependent and there I had to switch to Nimsoft.

Other Advice

This is the best product for Large Infrastructure companies/organizations to monitor their infrastructures/servers etc.

Disclosure: My company has a business relationship with this vendor other than being a customer: I previously worked for CA.

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