CA Cloud Service Management Review
Has improved the SLA timing for my Service Desk team.


Valuable Features

Easy to use.

Improvements to My Organization

Improved the effectiveness of my Service Desk Team and improved the SLA timing.

Room for Improvement

The implementation of Server Monitoring on Non-Windows servers.

Use of Solution

1 year.

Deployment Issues

Yes, deployment of Non-Windows Servers.

Stability Issues

Yes, once or twice the agents would stop working to provide the information required.

Scalability Issues

No issues with scalability.

Customer Service and Technical Support

Customer Service:

4/5

Technical Support:

3.5/5

Previous Solutions

Yes, From HP service desk and monitoring, switch due to company direction.

Initial Setup

Straightforward for Windows server, had a lot of issues with non-windows servers.

Implementation Team

Vendor.

ROI

35% improvement in SLA's timing.

Pricing, Setup Cost and Licensing

Setup customer - 250k USD, did not calculate on the day to day cost.

Other Solutions Considered

BMC.

Other Advice

Get better vendors in implementing non-windows servers.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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