Symantec Identity Governance and Administration Review

Be prepared for issues with the web interface and avoid heavy customization. Web services is a valuable feature.

Valuable Features

  • User provisioning
  • Web services

Improvements to My Organization

Enabled enhanced delegated control to application owners and third party support reducing overhead cost to support desk and directory services teams

Room for Improvement

GUI/Web interface

Use of Solution

10+ years.

Deployment Issues

Numerous. Despite having a Linux/JBOSS version it does not perform at the same level of proficiency as Windows/.NET.

Stability Issues

Yes

Scalability Issues

No

Customer Service and Technical Support

Customer Service:

9 out of 10.

Technical Support:

7 out of 10,

Initial Setup

Complex, documentation was inadequate as was professional services.

Implementation Team

Combination, and experience for professional services was less than adequate.

Other Solutions Considered

We evaluated Novell and Oracle as well, and for our needs this was still the best solution.

Other Advice

Be prepared for issues with the web interface and avoid heavy customization.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
More Symantec Identity Governance and Administration reviews from users
...who work at a Financial Services Firm
...at Large Enterprises
Download Free Report
Find out what your peers are saying about Broadcom, SailPoint, ForgeRock and others in Identity Management (IM). Updated: January 2021.
Download now
456,495 professionals have used our research since 2012.
Add a Comment
Guest
Author
Highlights
Word mining and risk campaigns are the most valuable features of this solution.
There are many valuable features within the solution. The product is easy to customize. It’s also highly secure.
I like that it is easy to diagnose. It has a version of a virtual appliance so we can download it, run it, configure it, and it would take about 10 to 15 minutes to configure the cluster or so.
Out-of-the-box the product has a lot of opportunity for configuration and sophisticated identity management capability.
It's a very useful tool that has improved our client's security, from day one.
See more »
Buyer's Guide
Download our free Identity Management (IM) Report and find out what your peers are saying about Broadcom, SailPoint, ForgeRock, and more!
Download Now
Quick Links
Learn More: Questions: