- User provisioning
- Web services
CA Identity Manager (CA IDM) Review
Be prepared for issues with the web interface and avoid heavy customization. Web services is a valuable feature.
Valuable Features
Improvements to My Organization
Enabled enhanced delegated control to application owners and third party support reducing overhead cost to support desk and directory services teams
Room for Improvement
GUI/Web interface
Use of Solution
10+ years.
Deployment Issues
Numerous. Despite having a Linux/JBOSS version it does not perform at the same level of proficiency as Windows/.NET.
Stability Issues
Yes
Scalability Issues
No
Customer Service and Technical Support
Customer Service:
9 out of 10.
Technical Support:7 out of 10,
Initial Setup
Complex, documentation was inadequate as was professional services.
Implementation Team
Combination, and experience for professional services was less than adequate.
Other Solutions Considered
We evaluated Novell and Oracle as well, and for our needs this was still the best solution.
Other Advice
Be prepared for issues with the web interface and avoid heavy customization.
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Jan 05 2015
Author
it_user178146
Manager, Domain Services Tech Ops at The Walt Disney Corporation
Vendor
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