Symantec Identity Governance and Administration Review

Better recovery for the app server with the DB connectivity is needed. Access granularity is helpful.


What is most valuable?

  • Group management
  • Task delegation
  • Access granularity

How has it helped my organization?

It allowed local departments to manage the people in their own groups, without any help from the IT department.

What needs improvement?

Better recovery for the application server with the DB connectivity.

For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

Yes, at some point CA support repaired the bug.

What do I think about the stability of the solution?

Yes, sometimes the connection with the DB is lost, and it isn't fully recovered without restarting the server.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

7/10.

Technical Support:

7/10.

Which solution did I use previously and why did I switch?

No previous solution used.

How was the initial setup?

I think it depends on your background, but as soon as you understand the terminology it's not so complex.

What about the implementation team?

We did an in-house implementation.

What was our ROI?

Engineering and operational.

Which other solutions did I evaluate?

Do a good gathering of your requirements and make sure you are creating the system architecture it in the right way.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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