CA Identity Manager (CA IAM) Review

It has delegated responsibility across to the customers, but bulk load capability needs improving.


Valuable Features

The ability to customise the screen, and create a technical solution suited to the business requirements including delegation, password management and role based access.

Improvements to My Organization

Delegated responsibility across to the customers, instead of the organisation maintaining the user. In addition, this also allows user privacy and security to be maintained.

Room for Improvement

Multiple areas:

  • Bulk Load capability
  • Services
  • Organisation propagation, etc.

Use of Solution

I've used it for the last seven years.

Deployment Issues

Deployment was stable. Only issue was with the policy express and emails which were very dependent on the exact name instead of a tag.

Stability Issues

If the product has been tuned, appropriated, and appropriate memory has been allocated, there are no issues with stability.

Scalability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service:

8/10.

Technical Support:

8/10.

Previous Solutions

No. We moved from a manual user management system to a delegated user management system.

Initial Setup

Provided the requirements are set, the initial setup was straightforward. Subsequent functionality within CA IM is not appropriately documented creating issues.

Implementation Team

We used a vendor whose level of expertise was 8/10.

Other Solutions Considered

Yes, we also considered using Oracle Identity Manager.

Other Advice

Use an agile approach of delivery if the business is not aware of what it wants.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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