Our customers find it easy to use.
Symantec Identity Governance and Administration Review
It provides a user-friendly front-end to manage LDAP-based users, and although the customer UI is modern, it could be improved more to made easier to use.
Valuable Features
Improvements to My Organization
It provides a user-friendly front-end to manage LDAP-based users.
Room for Improvement
The interface is modern, but could have been made even easier to use for the customers.
Use of Solution
I managed it for approximately three years.
Deployment Issues
No issues encountered.
Stability Issues
No issues encountered.
Customer Service and Technical Support
Customer Service:
It's a little bit difficult to support.
It's reasonable. The support is not the quickest to respond and does not have a mature process in terms of what logs must be gathered, and what to gather before raising a case.
Implementation Team
CA provided assistance with augmentation of the existing solution, they provided quite a good level of support during the project.
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Sep 27 2015
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Author
it_user304782
Middleware specialist at a insurance company with 10,001+ employees
Real User
Highlights
Word mining and risk campaigns are the most valuable features of this solution.
There are many valuable features within the solution. The product is easy to customize. It’s also highly secure.
I like that it is easy to diagnose. It has a version of a virtual appliance so we can download it, run it, configure it, and it would take about 10 to 15 minutes to configure the cluster or so.
Out-of-the-box the product has a lot of opportunity for configuration and sophisticated identity management capability.
It's a very useful tool that has improved our client's security, from day one.
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