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CA Identity Manager (CA IAM) Review

It provides a user-friendly front-end to manage LDAP-based users, and although the customer UI is modern, it could be improved more to made easier to use.

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Valuable Features

Our customers find it easy to use.

Improvements to My Organization

It provides a user-friendly front-end to manage LDAP-based users.

Room for Improvement

The interface is modern, but could have been made even easier to use for the customers.

Use of Solution

I managed it for approximately three years.

Deployment Issues

No issues encountered.

Stability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service:

It's a little bit difficult to support.

Technical Support:

It's reasonable. The support is not the quickest to respond and does not have a mature process in terms of what logs must be gathered, and what to gather before raising a case.

Implementation Team

CA provided assistance with augmentation of the existing solution, they provided quite a good level of support during the project.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Sep 27 2015

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