CA Identity Manager (CA IDM) Review

It provides a user-friendly front-end to manage LDAP-based users, and although the customer UI is modern, it could be improved more to made easier to use.

Valuable Features

Our customers find it easy to use.

Improvements to My Organization

It provides a user-friendly front-end to manage LDAP-based users.

Room for Improvement

The interface is modern, but could have been made even easier to use for the customers.

Use of Solution

I managed it for approximately three years.

Deployment Issues

No issues encountered.

Stability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service:

It's a little bit difficult to support.

Technical Support:

It's reasonable. The support is not the quickest to respond and does not have a mature process in terms of what logs must be gathered, and what to gather before raising a case.

Implementation Team

CA provided assistance with augmentation of the existing solution, they provided quite a good level of support during the project.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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