Our customers find it easy to use.
CA Identity Manager (CA IDM) Review
It provides a user-friendly front-end to manage LDAP-based users, and although the customer UI is modern, it could be improved more to made easier to use.
Valuable Features
Improvements to My Organization
It provides a user-friendly front-end to manage LDAP-based users.
Room for Improvement
The interface is modern, but could have been made even easier to use for the customers.
Use of Solution
I managed it for approximately three years.
Deployment Issues
No issues encountered.
Stability Issues
No issues encountered.
Customer Service and Technical Support
Customer Service:
It's a little bit difficult to support.
It's reasonable. The support is not the quickest to respond and does not have a mature process in terms of what logs must be gathered, and what to gather before raising a case.
Implementation Team
CA provided assistance with augmentation of the existing solution, they provided quite a good level of support during the project.
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Sep 27 2015
Author
it_user304782
Middleware specialist at a insurance company with 10,001+ employees
Real User
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