CA Identity Manager (CA IAM) Review

It requires less people to administrate because it helps with profile configuration, although improvements to IHM would make it more user-friendly.


Valuable Features

The range of provisionning possibilities, such as native connectors and tools which facilitate the development of new ones.

Improvements to My Organization

  • The automatic creation and removal of the accounts
  • Passwords change process organized and controlled by the user
  • Least priviledge rules applied
  • Profiles easy to configure, so less people are needed to administrate the solution
  • All processes around user accounts are simplified
  • Assets and business modeling improved

Room for Improvement

CA technologies must improve IHM for a better user-friendly approach.

Use of Solution

I've been using the solution for eight years.

Deployment Issues

Version changes are long and tiresome.

Stability Issues

There are issues with the web services.

Customer Service and Technical Support

Customer Service:

7/10.

Technical Support:

5/10.

Previous Solutions

No solution was previously in place.

Initial Setup

Setup is still complex when you plug a solution in a huge environment. A number of days were necessary to adjust everything.

Implementation Team

We used a vendor team who were 8/10.

ROI

We only need two people to administrate, maintain and support the solution.

Pricing, Setup Cost and Licensing

The same price as the other editors with a cost by users, but with additional solutions there is often room for negociation.

Other Solutions Considered

  • Sailpoint Identity IQ
  • Ping Identity
  • IBM Tivoli Identity Manager

Other Advice

Stay with the native functions, and don't make too many custom developments.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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