Symantec Identity Governance and Administration Review

It requires less people to administrate because it helps with profile configuration, although improvements to IHM would make it more user-friendly.


What is most valuable?

The range of provisionning possibilities, such as native connectors and tools which facilitate the development of new ones.

How has it helped my organization?

  • The automatic creation and removal of the accounts
  • Passwords change process organized and controlled by the user
  • Least priviledge rules applied
  • Profiles easy to configure, so less people are needed to administrate the solution
  • All processes around user accounts are simplified
  • Assets and business modeling improved

What needs improvement?

CA technologies must improve IHM for a better user-friendly approach.

For how long have I used the solution?

I've been using the solution for eight years.

What was my experience with deployment of the solution?

Version changes are long and tiresome.

What do I think about the stability of the solution?

There are issues with the web services.

How are customer service and technical support?

Customer Service:

7/10.

Technical Support:

5/10.

Which solution did I use previously and why did I switch?

No solution was previously in place.

How was the initial setup?

Setup is still complex when you plug a solution in a huge environment. A number of days were necessary to adjust everything.

What about the implementation team?

We used a vendor team who were 8/10.

What was our ROI?

We only need two people to administrate, maintain and support the solution.

What's my experience with pricing, setup cost, and licensing?

The same price as the other editors with a cost by users, but with additional solutions there is often room for negociation.

Which other solutions did I evaluate?

  • Sailpoint Identity IQ
  • Ping Identity
  • IBM Tivoli Identity Manager

What other advice do I have?

Stay with the native functions, and don't make too many custom developments.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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