CA Identity Manager (CA IDM) Review

It has provided a centralized platform to manage the lifecycle of all identities across different endpoint systems.


What is most valuable?

  • User-friendly UI
  • In built connectors for various endpoints

How has it helped my organization?

It's provided a centralized platform to manage the lifecycle of all identities across different endpoint systems such as Active Directory, Salesforce, etc.

What needs improvement?

It should be better when doing custom connections.

For how long have I used the solution?

I've used it for one year and two months.

What was my experience with deployment of the solution?

There were very few issues.

What do I think about the stability of the solution?

At times we had issues with CA Identity Manager tasks getting hung in an "In Progress" state. We had to restart the instances, but that happens very seldom.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

8/10.

Technical Support:

7/10.

Which solution did I use previously and why did I switch?

No previous solution was in place.

How was the initial setup?

It was complex due to the vast number of identities in the organization.

What about the implementation team?

It was implemented in-house.

What was our ROI?

It's more than satisfactory.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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