CA Identity Manager (CA IDM) Review

It has enabled us to automate the process for adding and removing employees. The provisioning manager could use improvements.


What is most valuable?

It gives us the ability to automate the IAM process.

How has it helped my organization?

  • Automating the process for new employees, removing employees, and so on
  • Self-service to grant access for applications and software
  • Delegate some functions to the help desk
  • Type group for some people with the same functions in the company

What needs improvement?

The provisioning manager could use improvements.

For how long have I used the solution?

I've used it since 2008.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

9/10

Technical Support:

9/10

Which solution did I use previously and why did I switch?

No previous solution was used.

How was the initial setup?

The initial set-up was standard.

What about the implementation team?

We used CA Spain.

What was our ROI?

It's very high.

What's my experience with pricing, setup cost, and licensing?

Good prices and services.

Which other solutions did I evaluate?

We did, but I don't know which ones.

What other advice do I have?

You should know well your company's HR processes and rules to control the automation process.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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