CA Identity Manager (CA IAM) Review
Setup is straightforward and can be done quickly, but the UI has lots of room for improvement


Valuable Features

Provisioning server and Policy Xpress.

Improvements to My Organization

It provides a robust provisioning facility which enables admin configuration. Complex provisioning rules are quick to change when business requirements do.

Room for Improvement

Workflow engine and workflow configuration. Also, the user interface has a lot of room for improvement.

Use of Solution

2 years.

Deployment Issues

Yes, we encountered many product issues during deployment, and some were identified as product limitations.

Stability Issues

So far no, the product works well and it's stable.

Scalability Issues

Not at this moment.

Customer Service and Technical Support

Customer Service:

The customer representatives of CA are good and they always give quick responses.

Technical Support:

The support is helpful, the response time is fast, and their knowledge is good.

Previous Solutions

Yes we used Oracle Identity and Oracle Waveset.

Initial Setup

Yes the setup is straightforward and it can be done quickly.

Implementation Team

I am working within a vendor team.

Other Solutions Considered

Yes, Oracle Identity Manager

Other Advice

The ongoing support of the product is extremely important.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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