CA Identity Manager (CA IAM) Review
Setup is considered straightforward due to a wizard based installation. However it is complicated due to HA requirements


Valuable Features

Identity Policy and its Ability to support Account Provisioning to RACF and AD/Exchange.

Improvements to My Organization

This solution was implemented for a Financial Client to automate account provisioning across various disparate systems (more than 80 systems across 5 countries). From an HR perspective, when an employee leaves the organisation, suspension, transfer and removal of access to systems can be completed within 7 days in comparison to up to 30 days when handling it manually. Access to system(s) can now be approved and granted within 3 working days going through a self-service application and approval process.

Room for Improvement

Lack of a comprehensive attestation component/product and easy to use workflow that supports both attestation and provisioning. However, currently CA does have a product for attestation.

Use of Solution

3 years

Deployment Issues

Main issues were with migration of data from a 8.x to 12.5 sp2.

Stability Issues

No stability issues.

Scalability Issues

No scalability issues

Customer Service and Technical Support

Customer Service:

7/10

Technical Support:

8/10

Previous Solutions

No previous solution used.

Initial Setup

Initial Setup is considered straightforward due to its wizard based installation. However, it is complicated due to HA requirements.

Other Advice

Compilation of data for Attestation manually may take 3-6 months or more if the organisation has large number of assets distributed across several countries. The need to maintain up-to-date access list on every asset also poses a challenge.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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