What is most valuable?
Event Correlation and Topology features are by far CA Spectrum's strongest point. That means with its Topology, we can map out the architecture, and then with Event Suppression, if we lose an event upstream, all those downstream events that go through that path, they are suppressed.
How has it helped my organization?
We have removed all the duplicate tickets from our ticketing system. For example, if we have a store that is down, we get 20 tickets. Through CA Spectrum we are down to 1. So in the long term what we've done is less tickets, less people, more savings, etc.
With the latest release, the greatest benefit is the Checkpoint feature as we can now map and check for all the checkpoint connections. That's the biggest benefit to us.
What needs improvement?
Right now it's a Java-based application and we want everything moved to Web HTML5. The second big feature we want is log correlation. Currently, we can't do either of these features.
What do I think about the stability of the solution?
In my opinion, the stability is improving and getting better. Initially, we have had issues. Now, we are quite stable with the correct architecture.
What do I think about the scalability of the solution?
It scales well. We have one of the largest implementations and it has done well.
How is customer service and technical support?
The technical support is average. We've had better support from other companies and also worse support from other companies.
Which solutions did we use previously?
We didn't have any other solution before. We were using some supplemental products. We knew we were missing that managers tool. As we looked at other products, we decided to make sure we had the funding for this one.
We chose this product because of its scalability and also we had confidence in CA, which we didn't have in any of the other vendors.
The most important criteria when selecting a vendor were scalability, stability and support.
How was the initial setup?
I was part of the initial setup. We leveraged CA Professional Services to help. It is complex in a way that we have a large infrastructure and we wanted to map it out correctly from the start. If not, then you're going to have problems in the future.
Which other solutions did I evaluate?
We looked at other vendors, namely, EMC, SevOne, Riverbed, and HP.
What other advice do I have?
I would advise others to design the correct architecture up front and that shall save you time in the future.
The logs are difficult to set up and we would like it in the HTML5 since Java is a very buggy product.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Dec 19 2016