Symantec Siteminder Review

Its single sign-on feature allows us to log in to a variety of different applications, but it's difficult to manage and has an outdate UI.

Valuable Features

  • Security configuration
  • Flexibility

Improvements to My Organization

It provides a secure interface and single sign-on to a variety of different applications.

Room for Improvement

It's difficult to configure, and has a very old and challenging user interface.

Use of Solution

I managed it for approximately three years.

Deployment Issues

No issues encountered.

Stability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service:

It's reasonable, the support does respond within a reasonable time frame, but it can be very difficult to troubleshoot any issue.

Technical Support:

It's reasonable. The support is not the quickest to respond and does not have a mature process in terms of what logs must be gathered, and what to gather before raising a case.

Initial Setup

It was complex. There are a number of concepts you have to understand to use the product, and the concepts are mostly specific to this particular product.

Implementation Team

CA provided assistance with augmentation of the existing solution, they provided quite a good level of support during the project.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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