CA SSO Review

We're able to provide users with efficient, secure login, but there are compatibility issues


What is our primary use case?

What we're doing with Single Sign-On, we're providing security to different applications, like protecting the URLs. The other thing is, we're using SAML. With SAML we are connecting to the external vendor, external partner, and providing the customer a single sign-on to at the second domain.

How has it helped my organization?

It's more efficient. We're providing immense security to the applications, to Chase. We're securing 70 million customers in Chase.

What is most valuable?

I find that SAML is the best thing we're using right now because there is no need for creating the external account. If you take a partner like Disney World, if a Chase customer wants to log in to Disney World, then it is easy for them to log in with the same credentials, whatever we have at Chase. There is no need to make a new account or enter in the same data.

So, the Chase user, if he wants to purchase something on Disney World, tickets for example, he doesn't need to give his details to Disney World. He can use the information with the details, whatever we have, in the Chase DB. We're just, as part of the transaction, sending the details to Disney World and he completes the transaction with the details. So in that case, we're providing security to the user data.

What needs improvement?

We're working on a mobile API gateway. I am really interested to learn more about that.

What do I think about the stability of the solution?

It's stable, but we are finding some compatibility issues. We're still working with CA people. We're trying to improve the enhancements.

What do I think about the scalability of the solution?

Scalability is good so far. It is user friendly, so we are not experiencing many complications when using this application.

How is customer service and technical support?

Good support. We work with CA technicians frequently, engineers very frequently. They're very helpful.

Whenever we go to them with an issue, they'll first look at the existing DB. If the same kind of issue happened previously, they'll try to pull that information and provide us the feedback right away. If it is a new issue, they will really work hard to get the issue done, as soon as possible.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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