Cisco Nexus Review

The ability to interconnect components between different clusters around the globe gives us the flexibility we need

What is our primary use case?

The product is basically used for our entire phone system.

How has it helped my organization?

After implementing the product, it made things a lot easier. We have good quality as far as calls and it's pretty easy to roll out new updates. It is very accommodating to provide that for our contact center.

What is most valuable?

Quality is really the most valuable feature. Being able to interconnect components between different clusters around the globe gives us the flexibility we need. That pretty much makes what we do possible.

What needs improvement?

I don't really know any improvements that we would need right now as a company. I would say it would be nice to support more phone models in general. For us that doesn't matter as we really stick with one type of phone. There hasn't been a phone refresh — I think — in maybe five years, but I think that's kind of how Cisco rolls. They do have a 10 year run on phones.

Better monitoring would be a big thing to have. The RTMT (Real-time Monitoring Tool) is good, but I also know they're moving to a web-based solution so certain updates to current products won't be on the way. Being able to drill down and have better adaptivity going forward would be nice. But I think that concentrating on the web-based solution is their plan and the way they're going. I'm looking forward to seeing how that works out.

What do I think about the stability of the solution?

I think the solution is pretty stable. We are going to upgrade soon, but we've been on version 11 of Unified Communications Manager for two years. We usually try to upgrade every year, but we try to wait for a few SUs (Software Updates) and upgrade later on. We try not to be on the latest and greatest, in case of any bugs.

What do I think about the scalability of the solution?

The scalability of the solution is very good. The only thing I don't like is that there's an 80-millisecond requirement between cluster servers. I have to have multiple clusters around the world: I can't just have one giant cluster. There are ways around that requirement, but I wish they could figure it out.

How are customer service and technical support?

Cisco technical support is good now and has gotten better over the years. The Webex support can be a lot better as far as response. Sometimes I don't get responses for two or three days. But as far as technical support for other products, it's good.

If you previously used a different solution, which one did you use and why did you switch?

Pretty much the product I always go to is Cisco, so that's my preference. I'm not new to the solution. It's consistent and does what we need it to.

How was the initial setup?

The initial setup was straightforward. I'm the senior engineer so I've had to go through my bumps and bruises, but it's pretty much straightforward if you know what you're doing.

What about the implementation team?

We didn't go with a vendor team for implementation, we did it ourselves. We do use a reseller, Continental Resource. They provide hardware for us and software licensing and all that.

What was our ROI?

We have definitely seen a return on investment as far as our contact center and when we build new offices, we can build them quickly.

Which other solutions did I evaluate?

I've never gone with any other type of phone systems. It pretty much has been Cisco all along.

What other advice do I have?

I would rate this solution as an eight out of ten. I think that giving it a ten would be to place it ahead of every other solution and I can't be sure that's the case. I, personally, think it's above everyone else but I haven't tried all of the solutions in order to know first-hand.

I've always been told: you never get fired if you own Cisco.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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