Cisco Wireless Review

Has good technical support, offers very good performance, and scales well


What is our primary use case?

The solution is primarily used to connect users to the internet. It's the main product we use for this purpose.

What is most valuable?

The performance is very good. 

The solution has proven to be quite stable over the years. It's one of its most valuable aspects.

The scalability is very good.

We've found the technical support to be helpful and responsive.

What needs improvement?

If it was even more stable, that would be ideal. The stability is good, however, it's always something that can be improved upon. 

Older versions are complex to configure and implement.

The pricing of the product is quite high compared to other solutions.

For how long have I used the solution?

I started using Cisco in 2012. I've been using it for a long time. It's been about nine years or so at this point.

What do I think about the stability of the solution?

We've found the stability to be very reliable. It doesn't crash or freeze. There are no bugs or glitches. It's very good overall. 

What do I think about the scalability of the solution?

You can scale the product easily. If a company needs to expand it, it can do so. It's not a problem.

More than 100 users are using it in our organization.

I'm not sure if we have plans to continue to use it or not. That's more of a management decision. However, I would be happy to keep using Cisco, as it is a very good product.

How are customer service and technical support?

I've reached out to technical support in the past. The service is good. I'd say that the response time is fast, and the support is professional. We've been quite happy with the level of service we are provided.

Which solution did I use previously and why did I switch?

I also have experience with Ruckus, Ubiquiti, and Huawei wireless solutions.

How was the initial setup?

The older product has an installation that is complex, and not easy to configure. This is the disadvantage of older Cisco products. It's possible that they've sorted this out and newer versions are much easier to configure. The wireless controller on older devices is just very difficult. With the older versions, you need to tag some columns, for example. It's just a more complex process.

I was not the person who originally configured the solution and therefore can't speak to how long the deployment actually took.

What's my experience with pricing, setup cost, and licensing?

The solution is quite expensive. It doesn't offer the best pricing on the market. There are cheaper options.

What other advice do I have?

We are customers and end-users. We use it in our organization. We don't have a business relationship with Cisco.

We are using the latest version of the solution. We are using an older version. I do not have the version number on hand.

On a scale from one to ten, I would rate this product at a nine. It's very reliable and we've been very happy with its overall capabilities so far. It does not disappoint.

I'd recommend the solution to other organizations.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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