What is our primary use case?
It's an enterprise backup tool. It is the competitor to Dell and IBM, TSM and Symantec NetBackup, or rather what's called Veritas NetBackup.
It's an enterprise data protection tool. It's almost in the top three or four solutions out there.
We have one environment with 500 servers, and another environment with 1,000 servers.
We definitely plan to continue using Commvault. We basically support the customers, their MSP. We use Dell as our own data center MSP product but we are supporting this for other customers.
What is most valuable?
It's a very good competitor database.
It's very user-friendly. It supports a wide range of workloads. It's quite easy to use, it's very powerful and it's scalable.
It's got the ability to do automation, that's another good thing about it. It's got workflow automation built-in. It enables you to automate certain tasks.
It can create backups, restore, and be used for DR testing. It's got all those features which are better than many other tools out there. It also has good reporting as well.
It has a very easy-to-use interface that allows you to do everything within a single pane of glass — everything is right there. It's superior to many products in terms of its management interface.
What needs improvement?
We've run into some issues when attempting to restore very large numbers of files. Of course, that's more of a design issue. For example, if you have, say, 10 million small files with added encryption, and you want to restore them, it can end up taking days to restore them. That is a file-level restoring operation. One option is to go for Image Level backup and restore the entire image, which is much faster. Then you can extract whatever data you want from that image.
IntelliSnap is a storage snapshot application for storage snapshots. The tool is very good but we could not use it because we didn't have compatible storage. That would've helped us a lot because that's one of the very few tools which integrates with lots of storage products out there. It's very flexible, very easy-to-use. We had the VMware vSAN version which is not supported by Commvault IntelliSnap.
The thing about Commvault is there are a lot of moving parts. You have to design it properly for resources, hardware and software, and licensing because you can install it on any of your Intel servers and then you can use any other storage as the destination. It just comes down to proper lower-level design in sizing.
For how long have I used the solution?
I have been using Commvault for the past five years.
What do I think about the stability of the solution?
Commvault is quite stable.
What do I think about the scalability of the solution?
The environment can scale nicely. It's got the ability to scale for multi-node clusters, but you need to ensure that you keep it updated.
How are customer service and technical support?
Commvault support is usually very, very responsive and they always help us quickly resolve any problems that we may have — they are excellent.
How was the initial setup?
The initial setup is very easy, actually. We did it within one day.
What about the implementation team?
We had a professional service engagement with Commvault and they did it in a matter of roughly one day. Implementation and configuration of the policies — it only took one day to set it up and test it.
We needed to have professional assistance from Commvault as it can be a little difficult to deploy. It can be done, but it's always handy to have professional assistance from Commvault factored into your own solution.
What's my experience with pricing, setup cost, and licensing?
Capacity licensing is very good with Commvault.
What other advice do I have?
I would definitely recommend using Commvault. On a scale from one to ten, I would give Commvault a rating of eight.
Which deployment model are you using for this solution?