Datadog Review

It lets us react more quickly to things going wrong, then we can get back up and running faster for our customers


What is our primary use case?

The primary use case is application monitoring. We also use it set custom metrics and watch our AWS metrics, as well as data.

At my current job, I have only use it a couple months. However, I used it for a few years at a previous company.

How has it helped my organization?

It lets us react more quickly to things going wrong. Whereas before, it might have been 30 minutes to an hour before we noticed something going on, we will know within a minute or two if something is off, which will let us essentially get something back up and running faster for our customers, which is revenue.

What is most valuable?

Its most valuable feature is the monitoring, such as all the custom metrics that Datadog imports from AWS. In addition, the specific monitoring where you can set up an alert to a bunch of different services. 

What needs improvement?

Some of their newer solutions are interesting, like their logging, but they are not fleshed out. They could use more metrics or synthetics, which would be really helpful.

I would love to see support for front-end and mobile applications. Right now, it is mostly all back-end stuff. Being able to do some integration with our front-end products would be awesome.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It is very stable. Both times that I have worked with Datadog, we haven't had any issues with them going down. Or, if they did, we didn't know, which is good.

At the previous company that I worked at, we threw a lot at them all at once.

Because this is a newer integration, we are putting less stress on the tool. We are still working on integrating it into our platform.

What do I think about the scalability of the solution?

It has scaled great. I haven't run into any problems anywhere that I've used it. They have handled everything that we have needed them to.

We are a 100 person company with 20 engineers.

How is customer service and technical support?

The technical support is great. They respond quickly. They know what they are talking about and dig right in. If they don't know the answer, they can get it to us very quickly.

How was the initial setup?

The integration and configuration through AWS was pretty smooth. It was easy to set up and start using. The documentation was clear. So, it worked really well.

What about the implementation team?

We did the integration and configuration through AWS ourselves.

What was our ROI?

We haven't seen ROI at my current company. The solution is too new. 

At my last company, we did see ROI, specifically around response time. We could get to mission critical things that were down and losing revenue on immediately. So, the product paid itself back.

What's my experience with pricing, setup cost, and licensing?

The pricing and licensing through AWS Marketplace has been good. It would be nice if it was cheaper, but their pricing is reasonable for what it is. Sometimes, for their newer features, they charge as if it's fully fleshed out, even though it is a newer feature and it may have less stuff than their other items. So, if they would scale the pricing appropriately as they add more stuff to it, that would makes sense. The pricing should reflect the abilities of the features.

Which other solutions did I evaluate?

We looked into self-hosting something, like Prometheus. We also evaluated New Relic.

We chose Datadog for its ease of use in getting set up and what they offered us.

What other advice do I have?

Take the time to explore it and see all the metrics which are available. The metrics make the reporting better. Spend the time and learn the metrics. The things that they can send and give you are good. Learn how to aggregate them and how to write more complex queries, which they do a good job of showing how to do, but I found that newer people don't do this. They just try to use the baseline set of features. Doing the more complex stuff adds significant value.

We have PagerDuty integrated with it, as well as all of AWS. Those are the big ones we have running through it. It integrates well. It essentially replaces CloudWatch, so we can just use Datadog, which is nice. The biggest thing that they provide is putting everything in one spot.

I have just used the AWS version.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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