What is most valuable?
In general, of all the reporting tools I've used in the past, I have never been able to rapidly report and build dashboards faster than I have with this tool. Specifically though, the features I value most are the massive amount of data connectors, as well as their third party tool. The tool enables us to schedule queries from SQL, CSV, and Excel to temporarily push a report out until it can be automated.
How has it helped my organization?
Domo has given us a far better insight into the company's performance. It has changed the pace at which managers and execs expect reports to be delivered.
What needs improvement?
The UI has issues with some browsers and small glitches that hinder performance or functionality.
For how long have I used the solution?
I am coming up to my second year of using Domo.
What was my experience with deployment of the solution?
Since this was purely SaaS, there was no issue with deployment.
What do I think about the stability of the solution?
For the most part, I have seen a 99% uptime.
What do I think about the scalability of the solution?
Since this is cloud based, there have been no issues at all with more users running the same report.
How are customer service and technical support?
With any start-up, having issues keeping up with the growth of customer needs, like support, is to be expected. Technical Support
Knowledgable about the product and its functionality is adequate. Having no direct access to second tier engineering support is frustrating at times and the relaying of issues takes time.
Which solution did I use previously and why did I switch?
We previously used Business Object 4. It had a lot of issues with bringing in data, very limited out of the box charts and graphs. It was, also, not scalable or available on mobile.
How was the initial setup?
SaaS platforms remove any initial setup problems and it is ready to go out of the box.
What about the implementation team?
We implemented it in-house.
What was our ROI?
I can' disclose figures, but what I can say is that this has been the best bang for the buck I have seen since I started working at Sage.
Which other solutions did I evaluate?
- Dundas Dashboard
What other advice do I have?
If you need easy to use, rapid deploying dashboards available from any device or machine, Domo is the way to go.