DX Spectrum Review

Easy to set up and has good configuration management functionality


What is our primary use case?

Our primary use case is alarm monitoring.

What is most valuable?

What I like best is the configuration management functionality. I can configure a couple of devices at once, and I can certify the device in the configuration on my own, without depending on the vendor.

What needs improvement?

I have seen that there are some configuration issues with Huawei devices. Huawei devices are not properly supported, and there are incompatibility issues related to certain protocols.

The stability could be improved.

The rate at which our stability issues are resolved could be improved.

For how long have I used the solution?

I have been using DX Spectrum for three years.

What do I think about the stability of the solution?

There are issues with any product, but for issues related to DX Spectrum, we receive upgrades. It can take some time, and occasionally we do not achieve the SLA times, but at the end of the day, we are getting our upgrades to the critical issues.

We do plan on continuing to use this product in the future.

What do I think about the scalability of the solution?

We have deployed this monitoring system for an ISP in Sri Lanka, and there are more than 100 users. It is also integrated with a performance monitoring and management system.

How are customer service and technical support?

The technical support is of lower quality since the acquisition by Broadcom. At this point, we are not satisfied with the technical support. It should definitely be faster.

How was the initial setup?

The initial setup is straightforward, and the upgrade process is also straightforward.

What about the implementation team?

We handle the implementation and deployment ourselves. Three people are enough for deployment and maintenance. The engineers take care of the implementation and overall administration.

What other advice do I have?

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises

Which version of this solution are you currently using?

10.22, 10.4
**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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