What is most valuable?
It's easy to implement. I've used it for 15 years so I may be biased, but that's also a testament to how easy it is to use.
It's also very configurable. You can add features as you'd like. For example, you can easily add new alerts and watch lists. We can easily certify new devices and watch the behavior of these new devices out of the box.
How has it helped my organization?
You can add scripting and export results to an external database. It makes it easy to use and sort the information in a way that can be helpful to you. I could go on for a week about it.
What needs improvement?
Currently I'm happy they went to 64 bit, which has just finished. I haven't thought about other improvements; maybe better reporting. Currently, it's using BOXI/CABI, which is terrible as it’s unclear and I don’t like this.
For how long have I used the solution?
I've used it for 15 years. We use Spectrum on the network infrastructure for five to six clients. We also sell it as an integrator to other clients as well.
What do I think about the stability of the solution?
It’s very, very stable which is the core benefit, and it’s also very easy to maintain. It doesn’t need much maintenance once it's set up. The strongest point of the product is it's stability.
Last year they didn't do a lot of development, and when they did it, it wasn’t secure enough. Each version took a long time to be stable, but it's gotten much better. Now it's totally stable, but 9 wasn't stable. 9.4.0 wasn’t stable, but 9.4.1 is. Overall, version 9 has been great.
What do I think about the scalability of the solution?
It's quite scalable. You can easily set up a distributed environment with more than one central server. We currently have it scaled up to 5000 devices on one central server (high for Belgium), and once they release v10.1 it'll be even higher, I've heard.
How are customer service and technical support?
We're very happy with the technical support. Once, I wasn't that happy, but now I've taken technical sessions with them and they've been helpful. Many technical engineers who are assigned to me actually know me to some degree, but this is for their product. Performance management wasn’t as good, and their service for this is superior.
Which solution did I use previously and why did I switch?
Before we were using the HP solution, but then CA bought them. We like this vendor becuase of the strong network management system. So, what’s important to me is particularly the product more than the vendor. Vendors that integrate would be a nice plus. That’s the main reason we initially actually stayed with CA because the products can talk to each other, which has a good flow.
How was the initial setup?
This is my job – to start form nothing and then help others set up. I also help others use it as well, so I scale it up for myself and others, and CA has been helpful.
What other advice do I have?
Get an overall perspective. CA is helpful and you should be willing to talk to them.