What is most valuable?
Spectrum is the total alarm management utility. All event alarms are displayed in one place. We use it as a complete infrastructure management tool. All our third-party tools report into Spectrum. That's probably the most valuable part of this software that we use.
How has it helped my organization?
It consolidates all of the traps, alarms, and issues that arise from any device or network equipment, to a central location. This makes it really easy to find problems that arise, narrow down their source, and then escalate to the right people to fix them.
Everything being centrally located in one infrastructure management tool allows anyone anywhere, between the IT help desk, to Windows teams, Unix teams, or the network team to see exactly what devices are causing the issue, as well as the severity of those issues. They can then prioritize and work on those issues that need to be worked first, allowing them to manage their time in terms of what they're working on.
What needs improvement?
Integration with third-party vendors could be improved by adding more trap solutions for third-party devices. These are now supported somewhat and I know that they're working on it, but people have a wide variety of different devices, servers, and equipment. It'd be nice to see all of that included into the software.
I think it still has room for improvement as far as the application, but support could also be improved. Third-party integration and other features have been requested over the years. I feel their support staff could work on these a little bit more, but as far as the application goes, I'd give it an 8/10.
What do I think about the stability of the solution?
So far I've had no issues with stability. I've used it for about two years. Like any other software, it has a few hiccups here and there, but for the most part, it runs really efficiently.
What do I think about the scalability of the solution?
Companies from our size to larger organizations use Spectrum, so the scalability is there. I have never seen an issue with performance or the need to add more servers or scale to a larger environment. That hasn't been an issue.
How are customer service and technical support?
The technical support is not bad, but I find that I generally resolve the issues before technical support can. Generally, I don't use their support too often. It's not about their support. The higher up you go in their support structure, I feel that they're very confident. But, I'm just a self-thinker and I'll figure the issue out before they do most of the time.
Which solution did I use previously and why did I switch?
When I started, we were already using the solution and, as far as I know, it has been with us for 5-10 years. We've used it for quite some time.
When looking for a vendor, the application is most important. That's what stays with you the longest period of time. Again, you may not have to call support and you may not have to deal with sales very often, but the application is the one thing that you're constantly involved with.
How was the initial setup?
I was involved in reconfiguring the environment. I guess you could call it an initial setup. Everything was pretty straightforward. It's easy to install and easy to setup. I haven't had any management issues or issues from configuration.
What's my experience with pricing, setup cost, and licensing?
For what you're getting with the product, I don't think price is a downside. I don't know if it would be possible in the future to have a lite version, but something that smaller companies could work with as well would be a benefit to them. At current prices, for small businesses it's a downside. For bigger companies, I don't think it's too much of an issue, because otherwise they wouldn't use the product.
Which other solutions did I evaluate?
There weren't really other options. I've looked at other vendors. This is what my company went with, what we've used for a while, and we know it works. So, don't fix what's not broken, basically.
What other advice do I have?
I would recommend the product to anyone looking for an infrastructure management application. I do know that for smaller companies the cost seems a little high, so it may not be for everyone. But, if you're looking for a total package that’s easy to get started and get it working, and something reliable and scalable, I would recommend the product.