How has it helped my organization?
With Spectrum, we are implementing a unified monitoring system. We have also purchased CA APM and Agile Central to complement Spectrum and have an ambitious plan to integrate these systems. This will increase the effectiveness of the IT department and will give us the comprehensive view we want to make better decisions that support our business needs.
What is most valuable?
Spectrum is very useful for us, because the product lets us monitor and control all the various components of our infrastructure that support our business from an IT perspective.
We are also beginning to implement SOI, in order to view our IT infrastructure from a business perspective. As the boundary between business and IT become more confusing, it becomes more valuable to our users that we in IT can easily and quickly understand the impact of IT services within the business. SOI and Spectrum allow us to achieve this. We can optimize the IT services we offer our users and get a quick view of the business impact. Then, we can adjust priorities and solve problems quicker.
What needs improvement?
From the users perspective the looks and feel of dashboards of Spectrum would be easier to use and for understanding as APM will be in 10.5 version which we saw in CA World.
Also, from our point of view, It´s necessary that CA people in charge of Spectrum tool, work more in order to better integration between Spectrum, with APM, SOI and UIM.
What do I think about the stability of the solution?
We had some stability issues at the first, but CA resources in Argentina assisted us in to solving these problems. They also helped to fine tune our configuration to support the solution. In the early stages, we implemented a simple configuration of Spectrum, so sometimes we faced up-time problems. But that was due, in part, to the design we implemented. So, now we have implemented a more robust design with more servers and more robust databases. The solution is now stable enough to support the challenges we want to monitor.
What do I think about the scalability of the solution?
We have not experienced any scalability issues, because we used a step-by-step approach. First, we implemented Spectrum at a pilot with branches. We use a dashboard that allows us to monitor the components at our 110 branches to support our products. Next, we applied the same idea to our strategic and critical challenges in website and mobile applications, as well as in our retail and corporate business.
How are customer service and technical support?
Very Good, from CA and from Partners
Technical support is very good. In Latin America, they have good technicians, particularly in Argentina, Chile and Brazil. Whenever we need support on a difficult to solve issue, CA brings in specialists to solve the problem quickly.
Which solution did I use previously and why did I switch?
Before choosing Spectrum, we used an open-source solution called Nagios. We also used a monitoring tool from BMC called PEM, Patrol Enterprise Management. In 2009, our bank decided to implement the complete suite of tools for IT management and delivery from CA. It's a strategic decision that we took six or seven years ago and we're happy with the switch.
How was the initial setup?
Initial setup was easy, but in the initial stages we need more support from CA and our CA partner in order to understand the capabilities of Spectrum and how to take advantage of all of this.
Which other solutions did I evaluate?
What other advice do I have?
When we evaluate vendors we look at technical skill and background. We want them to be able to understand our business objectives and our needs. This is the most important. We want them to be more service oriented than product oriented, because the main objective of the IT department in a bank is to maintain up-time regardless of the challenges we face. This is critical to our business.
Which version of this solution are you currently using?