Forcepoint Next Generation Firewall Review

Very user friendly, with a straightforward setup and relatively good stability


What is most valuable?

The simplicity of the solution is its most valuable asset. It's very user-friendly.

What needs improvement?

The solution's support could use improvement. 

I'm in the MENA region so most of the time we were getting support from Europe.

They should include a license watch solution on their back-end.

For how long have I used the solution?

I've been using the solution for two years.

What do I think about the stability of the solution?

The solution is stable. We haven't been worried about a lack of stability affecting us in the latest version or in the patches.

What do I think about the scalability of the solution?

The solution isn't scalable. We have about 5,000 users, but they are never on it at the same time. Traffic just passes through.

How are customer service and technical support?

I'd rate technical support at eight out of ten, but they're response times are suddenly a bit longer because most of them are in Europe and some are in India. It there was someone in MENA it would be much quicker because the time differences affect reaction times.

How was the initial setup?

If you are not familiar with the setup, the initial implementation can be complex. For me, because I'm comfortable with firewalls, it was straightforward.

What other advice do I have?

We use the on-premises deployment model.

I'd recommend the solution, but it depends on the requirements of the user.

I'd rate it eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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