Fortinet FortiGate-VM Review

Easy to set up, quick to deploy, and very secure

What is our primary use case?

We primarily provide the solution to our clients. We typically use it in the financial services industry.

What is most valuable?

The solution is very easy to set up. It doesn't take a lot of time and offers a quick deployment, so you can start using it almost right away.

It's a very secure product. The security provided is excellent and an organization can feel very safe while using it.

What needs improvement?

The scalability of the solution needs to be improved.

The price model is not transparent by any means and should be made more clear. What's included in the packages is often not very obvious.

For how long have I used the solution?

I've been using the solution for two years at this point.

What do I think about the stability of the solution?

The stability of the solution is pretty good. We don't have any blocks and we don't have problems with the solution in terms of bugs or crashes. We have a monitor. We have an aux for many services. It really is problem-free.

What do I think about the scalability of the solution?

The solution has some issues with scalability. I wouldn't say it's easy to scale at all.

Also, with the pricing model being so confusing, companies can't really wrap their arms around what the final pricing would be when they scale up, which makes it difficult for budgeting purposes. 

How are customer service and technical support?

We don't use technical support from Fortinet. Rather, we get it from a local company. They are okay. They aren't terrible, however, they could be better. Their service is average at best.

How was the initial setup?

The initial setup is straightforward. We didn't find it to be complex at all. 

Deployment is quick and easy. It takes a maximum of two hours to handle everything.

What's my experience with pricing, setup cost, and licensing?

The pricing of the solution is strange. We don't understand exactly how it's calculated or how it works.

What other advice do I have?

We recommend this firewall often and we've actually used many solutions previously. Since we chose this one, we've been overall quite happy with the results. We recommend it largely due to the fact that we use the solution ourselves. 

I'd rate the solution eight out of ten. If it wasn't for the pricing model and the scalability issues, I would rate it higher.

**Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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