Fortinet FortiSOAR Review

A great security automation response and no missing features

What is our primary use case?

We primarily use this solution with our clients for security operations.

What is most valuable?

The solution has many connectors, which is quite helpful.

It's easy to integrate the product with others.

The product can be automated for network security purposes. The solution offers a great security automation response.

What needs improvement?

I don't currently see where the solution is lacking features. For us and for our clients it works very well and we're pleased with it.

What do I think about the stability of the solution?

The stability of the solution is good. It's not buggy or glitchy. It doesn't freeze. We're satisfied with the level of stability provided.

How are customer service and technical support?

We have a local distributor for Fortinet that we contact when we need assistance with something technical. They're excellent when it comes to helping us. They're responsive and knowledgeable. I'd rate them very highly.

Which solution did I use previously and why did I switch?

We've used Splunk in the past, however, we haven't used it in about two years.

How was the initial setup?

The initial setup is not complex. It's straightforward. We found it to be quite easy to install.

It takes about one month to install everything. It's pretty quick. It also takes about one week to create a playbook and educate clients on the use of the device.

What about the implementation team?

We help our clients implement this solution within their organizations.

What other advice do I have?

We're a Fortinet partner.

We're security integrators in Thailand, with clients in the banking and retail sectors, among other industries.

I'm not sure if we're using the latest version of the solution or not.

I'd recommend the solution. I've installed many products, and I believe Fortinet to be one of the best of them.

I would rate the solution five out of ten.

Which deployment model are you using for this solution?

**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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