What is most valuable?
It's difficult to assess the valuable features. We are living in a small country while HP is more focused on larger companies, so for us it's quite expensive. It's very powerful, but it's quite expensive.
The broad integration possibilities, I'd say, with any kind of product, are probably the most valuable feature.
What needs improvement?
We are waiting for quicker release cycles. Also containerized upgrade, so that you don't have to bring a system entirely down to make a minor upgrade, in fact, or a minor patch.
With support, you have to apply some changes which require a restart. That is in fact unacceptable. It's a good product, but there's still too much development to do on the customer's side to have it really working.
For how long have I used the solution?
We have been using the solution, all through the versions, about 15 years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
In the latest versions, it is quite scalable. The problem is, when you want to extend, it takes a lot of work. It has a lot of consequences. I hope this will be improving very soon.
How is customer service and technical support?
Technical support is improving. I'd say they're rather reactive in most cases. I'd say that on the later versions of Operations Bridge, for instance, responses are quite good. Looking into all their systems, which are still supported, we're missing some information.
I have the impression that the engineers are not skilled enough anymore because they evolve. All the older products tend to be forgotten. But we're still dealing with them. It's a bit of a challenge.
How was the initial setup?
Setups are complex, not straightforward. First of all, there are all the checks that you have to do. You have to see if it does not interfere with other integrated products. There are some parameters that might get lost.
There's a whole bunch of eventual hot fixes and patches that should be installed first. This requires down time, so you bring down the entire system. That's a very bad situation.
Which other solutions did I evaluate?
We consider mostly the solution itself when assessing vendors.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jun 04 2017