IBM App Connect Review

With the availability of adapters, my customer doesn't spend a lot of time getting into production. Our customers are asking for a few adapters and for support.


What is most valuable?

The most valuable feature for me is the availability of the adapters, which are already made out of the box. My customer then doesn't need to really spend a lot of time getting into production. You name it, SalesForce, or Ariba, whatever be the supporting products that we need to integrate to. It's just a matter of days to get it in production. That's the great part of it.

How has it helped my organization?

Whether it be a CRM, ERP or whatever you want to integrate with, customers get the integration projects done at least 40% ahead of time. That's a great benefit for them and for us.

What needs improvement?

There are a few adapters which our customers have been asking for. That's something that's very critical, but I think most critically our customers are asking for support. If I call within the next two hours, someone should be there at least on a call to support me. Support is the major thing.

What do I think about the stability of the solution?

The cloud version had me a little bit worried because we don't really know how stable it is or how it's scaling. There have been a few instances when customers have come with complaints but all around, they're still happy.

What do I think about the scalability of the solution?

Scalability is fine. I mean, in the licensing it's not very clear but still, as a product, it scales.

How is customer service and technical support?

Technical support has been good all around. If you look over a longer period of time, there have been certain cases where, for certain issues, we have gone back and we haven't received a response in a matter of days. That's not ideal because we are in production.

How was the initial setup?

I was not involved in the initial setup.

What other advice do I have?

Maybe start with a PoC. Do a proof of concept and only after that, maybe take the decision whether it meets your requirements.

With regard to my customers, when they are selecting a vendor, I guess what they're looking for is somebody who will support them. I'm looking for people who can go end-to-end. They can't just sell me the product, but they can also implement it and then they can be there whenever I need them. It's the complete sales cycle.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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