IBM MQ Review

Easy to use, stable, and offers great technical support


What is our primary use case?

The solution is primarily used for business transactions. It's used for financial transactions as well. Those are the two main use cases. We exchange information with our in-house applications before we supply information to our customers and so on.

What is most valuable?

The messaging queue is the main feature that we use. We use other products like publish and subscribe, which are very useful to us as well. 

We can share data and other people can subscribe to it. 

The solution is very stable.

The solution can scale well.

We've found the installation to be extremely straightforward and well laid out.

It's easy to maintain, easy to administer, and easy to see what's going on there. Overall, it's a good product.

Technical support is excellent.

What needs improvement?

The way the solution provides us with the product and the way we use it gives us what we need. We don't actually have any issues with it. 

There could be a better front-end GUI interface for us, where we can see things more easily. However, apart from that, it works well. 

The pricing is definitely could be cheaper. Also, the support model, even though it's very good, could be cheaper as well.

For how long have I used the solution?

I've been working with the solution for about 25 years or so. It's a good amount of time. I have a lot of experience.

What do I think about the stability of the solution?

The product offers good stability. There are no bugs or glitches. It doesn't crash or freeze. It's very reliable in terms of performance.

What do I think about the scalability of the solution?

The product scales well. If a company would like to expand, it can do so. It's not a problem.

It's hard to say who exactly is working on the solution at this time. We have around 30,000 people working on it, in some way or the other.

We've got to keep using it for the foreseeable future. We don't see any reason not to as it provides us with a good solid platform. We have no reason to change anything.

How are customer service and technical support?

We have found the technical support to be very good. They are responsive and knowledgeable. They are also very friendly. We are satisfied with the level of support we receive. As soon as we raise any issue, they get in touch with us and sort it out. It's great.

Which solution did I use previously and why did I switch?

We did not previously use a different solution. We started with IBM MQ a long, long time ago and we stuck with it.

How was the initial setup?

The initial setup is not complex. It is a very simple installation. I've been provided with instructions that make the whole solution extremely easy to download and install.

The entire process is very fast. It only takes about 30 minutes to deploy.

We have different departments that can handle deployments. We have about 100 people on our team that can handle this type of assignment.

What's my experience with pricing, setup cost, and licensing?

This is a licensed product. We do pay for it.

While, of course, it would be better if it was cheaper, the service they provide with it, including the maintenance facilities they provide, is very good. We're quite happy. Most people have to use what IBM provides, however, it could be a cheaper license.

What other advice do I have?

We're just a customer and an end-user.

I'd recommend the solution to any organization.

I'd rate it ten out of ten. It really provides everything we need.

Which deployment model are you using for this solution?

On-premises

Which version of this solution are you currently using?

9.2
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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