Informatica MDM Review

Good use cases and end-to-end features but needs more setup documentation

What is our primary use case?

We primarily use the solution for tasks such as masking. It's used to mask the customer data.

What is most valuable?

We are using end-to-end features of Informatica. Everything comes under the product. We really like that the solution is part of a bigger use case that can all be under one umbrella system.

There are new features that are being built to help more closely link all of the solutions we use, and we like that they are always thinking about how each product interplays with the other.

We've used the solution for quite some time, so in our organization, the product is pretty mature.

There are lots of use cases surrounding the use of the product.

What needs improvement?

The integration could be a bit better. The process is something new. 

They need to include more documentation and support around the build.

It's my understanding that they are currently fixing quite a bit and building in updated capabilities in the upcoming version. We'll have to see what that looks like.

The general design of the resolution could simply be tweaked a bit.

For how long have I used the solution?

I've been working with the solution for five or six years at this point. It's been quite a while.

What do I think about the stability of the solution?

We've worked on both the Windows and Linux platforms and have not had any issues with stability. It's been very good in both cases, and we have not faced any errors. There are no bugs and glitches. It doesn't crash.

What do I think about the scalability of the solution?

We have 100 user licenses and we are using them in real-time. We work with an Indian bank that often requires more users. We can implement MDM to accommodate their needs at any given time.

How are customer service and technical support?

I've worked with support from Oracle and a few other vendors, so I can compare it to those experiences. When I compare with other vendors, Informatica support is better, feedback-wise. Their documentation is great. They are very responsive to their customer base and very quick to respond to inquiries. We're very satisfied with their level of service.

Which solution did I use previously and why did I switch?

I don't really have experience with other solutions. I only really know MDM.

How was the initial setup?

The initial set up's complexity or simplicity depends on the requirements of the organization. Some have simpler implementation cases. Others are more complex. I would say for the simple to medium cases, the installation and deployment is very straightforward. 

When it comes to bigger builds, we need to be a bit careful in order to configure a few more settings to make it work properly. In general, the solution has simple to medium level complexity during the set up process.

The time for development usually takes a few days. It does depend on who is setting everything up. If you are well informed on the solution, the deployment process itself may only be a few hours. For a downtime point of view, you don't have too much time between products. Depending on when you do it, you can have 0% downtime as well, however, it would need to be strategically planned.

What's my experience with pricing, setup cost, and licensing?

The solution has a couple of pricing models. You can go via can go a number of records, number of CPU, and various other items. I don't know what current model we follow. 

My experience on pricing is maybe four to five years old. I don't know what the current model is based on in our organization.

What other advice do I have?

Although we're on version 10.3, we're working to move over to 10.4 soon. We're about to upgrade.

If you look at the Gartner quadrant, MDM is the top product. There are a few platforms available, however, I don't have good experience with other products in order to compare and to recommend. From my personal point of view, definitely I would recommend MDM.

I'd rate the solution seven out of ten. We're still testing a few capabilities that the solution provides, however, we aren't using them yet. We do plan to implement them in the future. Since we aren't extensively using the core features, I'm not giving them a higher score. We need to see how things progress.

Which deployment model are you using for this solution?

**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
More Informatica MDM reviews from users
...who work at a Financial Services Firm
...who compared it with Microsoft MDS
Add a Comment