What is our primary use case?
I have worked with two clients implementing Informatica MDM. One use case was for the regulatory master data in big pharma (using multidomain edition), on premise installation. The other installation was related to several data domains implemented using Informatica multi-domain MDM edition, but hosted by vendor.
How has it helped my organization?
Helped identifying and reducing data duplication. Helped in improving data quality.
What is most valuable?
Its data cleansing capabilities are very valuable. The match and merge and the audit trail functionalities are very useful. Review and approval workflows are widely used by the user community.
What needs improvement?
Informatica support should be improved, as resolution of some cases takes definitely too long. Scalability of the solution should also be improved.
I would also like to have a bit more modern and friendly UI for the end-users. There should definitely be a simplified way to configure the system and set it up for the end users.
For how long have I used the solution?
I have been working with Informatica MDM for three years - on premise and hosted version. I started with MDM 10.2, and then with version 10.3 upgrade to 10.4, which is the latest one.
What do I think about the stability of the solution?
Its stability is pretty good. We don't have any major concerns.
What do I think about the scalability of the solution?
It is scalable, but its scalability should be improved especially with the hosted version.
It is a strategic MDM solution in the company, so it is extensively used.
How are customer service and technical support?
We have had some trouble with their support from time to time. Resolution time could be improved.
Which solution did I use previously and why did I switch?
We have been replacing several very old solutions which reached end of extended support life and several old bespoke systems.
How was the initial setup?
It is a pretty complex product, so the initial setup is also complex. You require skilled resources to deploy this product. Its deployment can take several months.
What about the implementation team?
We use an experienced system integrator and seasoned external consultants.
What other advice do I have?
It is a pretty good and advanced tool, but at the same pretty complex to set up. To implement Informatica MDM, you should look for very skilled resources with past experience in deploying Informatica MDM, not competitive solutions.
Informatica MDM is one of the best in the market in the master data management area. Make sure that you realize the potential of this solution and like with all other MDM projects - plan your roadmap carefully. Start small, enable most important capabilities and then work on enabling additional features.
Don't overengineer. Informatica MDM is very flexible in defining the underlying models, setting up workflows, enabling cleansing, etc. Hence a risk of misusing the product or make it too complex and downgrade its performance of usability. If you don't have really skilled resources who have worked with Informatica MDM, there is a good chance that the project will simply fail, or it will take you much longer than expected to deploy and benefit from this product.
I would rate Informatica MDM a nine out of ten.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Which version of this solution are you currently using?