What is our primary use case?
Normally, the customer uses ManageEngine to monitor an application by inserting it into the IBM solution from the back-end to find out the root cause of any application problem.
I use ManageEngine to test-compile my products. Sometimes I use it for the summary clips with CF quotas. My experience with ManageEngine is primarily with the application performance management side.
I also use ManageEngine to research and compare CF quotas and then appraise them so I can propose to the customer which solution is suitable for their organization.
For a small organization, I think ManageEngine is pretty nice, I think it's enough.
What is most valuable?
The feature that I have found most valuable in ManageEngine Applications Manager is its dashboard.
What needs improvement?
The information provided by ManageEngine is not deep-dive like IBM and CA provide. For example, ManageEngine does show the data, but it's common data like response time and data like that.
From the engine side, and from my perspective as a systems expert or the perspective of my site engineer, the information provided by ManageEngine is not enough to do the analysis of my application and to find the root cause of the application problem. They need to improve the engine that collects the information. For the dashboard I think ManageEngine is enough and it's easy for the user to do the daily monitoring. But for systems experts and developers, the information is not enough, they would need the dashboard to be improved.
Additionally, their integration could be improved. ManageEngine is sold as a modular product. They have their own application monitoring product which is separate from their network monitoring. It would be good for the customer if they consolidated it all together into one engine, especially on the IT side. If they consolidated it into one engine and one dashboard it would be better for the customer. Therefore, I think the integration between their tools and integration with other tools would improve the engine overall.
What do I think about the scalability of the solution?
In terms of scalability, I think this tool was built for small and medium-sized business. If the tool is intended for an enterprise or for a lab company, I don't think it is scalable enough.
The customer would need to insert the hardware to make these tools work properly.
How are customer service and technical support?
I have never contacted the support.
Which solution did I use previously and why did I switch?
I have experience with CA, Dynatrace, and AppDynamics.
How was the initial setup?
The installation was very fast and easy even when compared to IBM because they provide good windows. I just "next, next, next" and it works. It is not difficult to follow the instructions.
What about the implementation team?
I can do the setup by myself.
Which other solutions did I evaluate?
What other advice do I have?
Before I recommend ManageEngine to a customer, I first look at the company size and their application requirements. If the size of the company is small or medium, I will propose ManageEngine. Secondly, I examine the capability of the organization. For example, if it is just an IT operation but they don't have an internal developer or systems expert, I might suggest using ManageEngine, but I also might recommend CA, AppDynamics, or Dynatrace. Lastly, I would examine the complexity of the application. If the application is not complex, I would recommend it. For example, if the application only has two or six components, I think ManageEngine is pretty nice.
On a scale of one to seven I would give ManageEngine a seven.