Metallic Review

Reduces the amount of manual work required to manage our backup operations

What is our primary use case?

We use it for backup and disaster recovery. We protect Windows and Linux servers, Windows 10, SQL, and Office 365.

How has it helped my organization?

It has streamlined data recovery, via a SaaS solution, to provide overarching protection. Metallic has also reduced the amount of manual work required to manage our backup operations by about 20 percent. In addition, it provides us with more predictable costs for our backup requirements because the egress charges are known.

What is most valuable?

  • The SaaS offering is the most valuable feature because it provides endpoint, Office 365, and core server backup.
  • The overall ease of use is good. The user experience is very in-tune and they are constantly making improvements as a result of feedback from customers.
  • Its performance for both backup and recovery, and security, as an enterprise solution, is good. Integration with Active Directory and the Azure platform make it a complete solution.
  • It's very easy to set up the storage across all platforms. This allows us to be dynamic and change on-the-fly.
  • Metallic is also very nice because you're not connecting to a VPN to use the endpoint recovery.

What needs improvement?

There is room for improvement in the Knowledge Base and error reporting. I would like to see best practices in the Knowledge Base, and have the ability to diagnose errors without contacting support.

For how long have I used the solution?

I have been using Commvault Metallic for three months.

What do I think about the stability of the solution?

It's stable. I've had some outages over the last week, but overall, it's stable.

What do I think about the scalability of the solution?

It seems very scalable. We have plans to increase our usage of the solution.

How are customer service and technical support?

Commvault's technical support is responsive.

Which solution did I use previously and why did I switch?

There are multiple systems in place. We're in the process of replacing them.

As for the process of switching to Metallic, planning goes a long way. It's at an intermediate level between simple and complicated. We did the free trial and it was easy to get going.

We went with Metallic because it's a SaaS offering. It was one of the few solutions that offered SaaS with their own storage.

How was the initial setup?

After doing it, it's straightforward, but it does require a little bit of understanding. It's in the middle between straightforward and complex. We're still in deployment but the initial setup took about one month.

Our implementation strategy is to cover critical applications: Office 365, Windows 10, and both Windows and Linux servers.

I've ran into some issues, which has made the configuration interface for configuring the solution for data protection more complex, but overall, if the instructions work, it's very simple.

What about the implementation team?

The Commvault Success team helped. Other than that, it was just me. Their team was responsive. They pride themselves on making the product work for the client.

In terms of administrators of the system, there is just me in my role of network engineer. The individual users don't log in. We're a small business with under 200 users.

Which other solutions did I evaluate?

We evaluated Veeam and Rubrik. The pros for Metallic were that the costs were up-front and that it was a SaaS with dedicated cloud storage for endpoint and dedicated cloud storage for Office 365, separating those silos.

The drawback with Metallic is that it takes a bit of work to understand the process for registering clients, but once you have it down, it goes quickly.

What other advice do I have?

Take your time to run the trial and understand what you're getting yourself into.

The move from on-premise to a cloud solution is definitely a change. Be patient with the process and open to understanding the SaaS solution.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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