Micro Focus Operations Manager Review

What's most valuable for us is the ability to see all events that occur on our network. It needs better correlation from the box rules.


Valuable Features

What's most valuable for us is the ability to see all events that occur on our network.

Improvements to My Organization

It gives us the ability to monitor the entire infrastructure proactively and reactively. We can build incident event management and problem management processes in case of a problem so that an event is registered. We can then change the event to an incident and resolve it in the least amount of time as possible. If we can't resolve it, it enters our problem process where we can determine the source, possible fixes, and prevent the same problem from occurring in the future.

Room for Improvement

There are a couple of areas of improvement:

  • Performance needs to increase; and
  • Better correlation from the box rules.

Use of Solution

We've used it for four years.

Deployment Issues

We haven't had any issues with deployment.

Stability Issues

Stability is pretty OK. We previously had issues with a large amount of correlation rules, but OM has mostly eliminated these problems. We've thrown 1000 different correlation rules at it and it's working just fine.

Scalability Issues

Scalability is not relevant because it's a standard solution that's built for a particular purpose, which it accomplishes.

Customer Service and Technical Support

3-4/5

Initial Setup

We performed the initial setup, which I'd rate as 3/5.

Other Solutions Considered

We did evaluate other options, but the suite of HP solutions -- Operations Manager, SiteMinder, Essentials, Service Manager -- is better than anything else out there.

Other Advice

Plan and then integrate. Planning requires a good assessment of your needs. Be prepared also make some in-production investments because you'll likely need to make changes on-the-go as you determine how to correct mistakes.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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