Nice Actimize Fraud & Authentication Management Review

Alerts us to transactions happening in high-risk countries


What is our primary use case?

We use it to check all the options for our risk manager, like what kind of entitlements the users have. There are different rules. We use NICE to make that visible. We want to see what reports and options they can see. 

How has it helped my organization?

It has improved my organization because whenever there are transactions in high-risk countries that have a stricter set of rules, it alerts us to it. We can check to see if these are genuine transactions. If it's suspicious we can see if we need to block or prevent those transactions. Actimize helps to validate these checks. It prevents fraud and detection frauds.

What is most valuable?

The alerts are the most valuable feature because we get different alerts. Different data is fed to Actimize. It alerts us if a transaction happened from a certain place. 

We can pull out different management reports. We can get reports that tell us what users can view. 

What needs improvement?

I would like for it to proactively give suggestions or hints before initiating the transaction. It could make use of the data that has already occurred, like machine learning. It should learn patterns from specific countries. 

What do I think about the stability of the solution?

The stability is good. I don't see many issues or downtime. If you have complete access entitlement, you'll be able to perform all the activities and operations. I don't see any issues there.

What do I think about the scalability of the solution?

It's not difficult to scale this application. Scalability not an issue. It is doable and it is achievable.

How are customer service and technical support?

We used to contact support if we had issues. We would email them but we were not in direct contact. They would get the issue resolved.

Which solution did I use previously and why did I switch?

I have worked with Global PAYplus. Actimize is for prevention and detecting suspicious activities. GPP is a payment processing engine. If it's a high-risk country, they put a hold on it. 

Actimize in itself is a full-fledged application that is required in addition to GPP as well.

How was the initial setup?

The initial setup was moderate. It wasn't complex but wasn't too easy either. The deployment takes a day or two. Not more than ten people are required for the deployment. Their roles include data administrators, developers, integration leads, and product owners, and managers.

What was our ROI?

If there are huge transactions in terms of volume, the ROI is very good. It ultimately depends on how much volume is happening. For big banks, losses are high if even one or two transactions if result in fraud.

What other advice do I have?

Whenever you do any transaction always double-check what you are entering like country codes or account numbers. One or two digits are based here and there and it will make a huge difference. You have to follow up. Be very careful of what you're entering.

I would rate Actimize an eight out of ten.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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