What is our primary use case?
We use MagicDraw for software design from scratch. We redesigned an electric signature in the last year. It is a good tool. It's a little better than Enterprise Architect. But we cannot delegate the final processes to the user client. I need to export the results to Confluence where the client can check it.
What needs improvement?
The licenses are expensive compared to similar tools. At the moment, the user is open to using MagicDraw if it's 15% more than other solutions. If it were to cost any more, they wouldn't use it.
For how long have I used the solution?
How are customer service and technical support?
Technical support is okay. If we have a question, they respond.
How was the initial setup?
The initial setup is complex. The repository has to be installed. It's complex and it should be easier. Our clients are enterprise-sized. They have 60 people who work in software development. This company only focuses on a certain project. We also work with a medium-sized company that has bigger projects.
Which other solutions did I evaluate?
The only other solution I know is Enterprise Architect. I got reports for the BI. My company is looking to take a step forward and closer to BI solutions. I looked at solutions that we can use for development in the next year.
What other advice do I have?
I would rate MagicDraw a nine out of ten because of the price. Enterprise Architect has a lot of bugs and MagicDraw is a lot more accurate and flexible. It's a level better.